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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and rail stations with a rich heritage.
- Benefits: Enjoy employee discounts, pension scheme, paid leave, and exclusive deals.
- Why this job: Be part of a supportive team and make every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills are essential.
- Other info: WHSmith values inclusivity and supports your wellbeing through an Employee Assistance Programme.
The predicted salary is between 18000 - 30000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Main - Sales Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Main - Sales Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what WHSmith values.
✨Tip Number 2
Familiarise yourself with WHSmith's product range and recent initiatives. Being knowledgeable about their offerings will demonstrate your genuine interest in the company and help you engage in meaningful conversations during the interview.
✨Tip Number 3
Prepare to discuss your teamwork skills. WHSmith emphasises collaboration, so think of examples where you've successfully worked as part of a team to achieve goals or improve customer experiences.
✨Tip Number 4
Be ready to showcase your adaptability. WHSmith operates in dynamic environments like airports and hospitals, so share instances where you've quickly adjusted to changes or challenges in your previous jobs.
We think you need these skills to ace Main - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Sales Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the Sales Assistant position. Emphasise any previous roles in customer service or retail, and include specific examples of how you’ve delivered exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work as part of a team. Mention why you want to work for WHSmith and how you can contribute to their mission of enhancing customers' journeys.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values.
✨Demonstrate Team Spirit
Since being part of a team is crucial for this role, be prepared to discuss how you have successfully collaborated with colleagues in the past. Highlight any specific instances where teamwork led to achieving great results.
✨Prepare for Stock Management Questions
Expect questions about stock replenishment and maintaining store standards. Be ready to talk about your organisational skills and how you ensure that the shopping environment is tidy and inviting for customers.
✨Adaptability is Key
WHSmith looks for candidates who can adapt to changing requirements. Think of examples where you had to adjust quickly to new situations or challenges, and be ready to share these during your interview.
