At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage and inclusive culture.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for personal development in a supportive workplace.
- Why this job: Make a real impact by guiding a dynamic team in a fast-paced retail environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Store opening hours - Weekdays 06:00 to 22:00 and weekends 07:00 to 21:00. Flexibility required around morning, evening and weekend.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Retail Supervisor - M&S in London employer: WHSmith
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Retail Supervisor, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a comprehensive rewards package, including employee discounts and wellbeing support. With opportunities for personal and professional development, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - M&S in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! Since the role requires working various hours, be prepared to discuss your availability and willingness to support other stores. This will highlight your commitment to the team and the business.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Retail Supervisor - M&S in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your retail leadership experience in your application. We want to see how you've led teams in fast-paced environments and how you’ve motivated them to achieve their best.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language that reflects your personality and makes it easy for us to see why you’d be a great fit for the Team Leader role.
Demonstrate Your Flexibility:Since flexibility is key for this role, share examples of how you've adapted to changing situations in previous jobs. This will show us that you can support other stores when needed and handle various challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at WHSmith
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would enhance customer experience.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Think of specific examples where you’ve motivated your team or resolved conflicts. Highlight how you create a supportive environment that encourages development and recognition among colleagues.
✨Demonstrate Flexibility
Since the role requires flexibility, prepare to discuss how you’ve adapted to changing circumstances in previous jobs. Share instances where you’ve stepped up to support other teams or adjusted your schedule to meet business needs.
✨Engage with the Interviewers
Treat the interview as a two-way conversation. Ask insightful questions about the team culture and how success is measured. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
