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- Tasks: Deliver exceptional customer service and recommend books to create a memorable shopping experience.
- Company: Join the iconic Harrods Bookshop, part of WHSmith's growing family.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive wellbeing programme.
- Other info: Flexible roles with opportunities for growth in a dynamic retail environment.
- Why this job: Be part of a passionate team that makes every customer's journey special.
- Qualifications: A love for books and great communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Bookseller at The Harrods Bookshop, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Bookseller is all about:
- Delivering exceptional customer service to all our customers.
- Proactively greeting and approaching customers.
- Recommending and advising customers on the books we sell.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
- Delivering Harrods KPI's, ensuring we are signing up customers to the Harrods Rewards Card.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, uniform allowance and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Harrods, Selfridges, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Harrods Bookseller in London employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods Bookseller in London
✨Tip Number 1
Get to know the Harrods Bookshop inside out! Familiarise yourself with the latest bestsellers and classic reads. When you walk in, you’ll feel confident chatting with customers about their next great read.
✨Tip Number 2
Show off your personality! When you’re engaging with customers, let your passion for books shine through. A genuine smile and a friendly chat can make all the difference in creating that exceptional customer experience.
✨Tip Number 3
Teamwork makes the dream work! Don’t hesitate to support your colleagues and share ideas on how to keep the store looking its best. A tidy and inviting space is key to helping customers find what they’re looking for.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Harrods.
We think you need these skills to ace Harrods Bookseller in London
Some tips for your application 🫡
Show Your Passion for Books: When applying, let your love for books shine through! Share your favourite genres or authors and how they inspire you. This will show us that you're not just looking for a job, but that you genuinely care about the world of literature.
Highlight Customer Service Skills: We want to see how you can create exceptional experiences for our customers. Mention any previous roles where you’ve provided great service, and don’t forget to include specific examples of how you went above and beyond!
Tailor Your Application: Make sure to customise your application to fit the Bookseller role at Harrods. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at WHSmith
✨Know Your Books
Brush up on your knowledge of popular titles and authors, especially those that align with Harrods' offerings. Being able to recommend books confidently will impress the interviewers and show your passion for the role.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what they’re looking for in a Bookseller.
✨Team Player Attitude
Be ready to discuss your experience working in teams. Highlight how you’ve supported colleagues in previous roles and how you can contribute to a positive team environment at Harrods.
✨Visual Merchandising Awareness
Familiarise yourself with visual merchandising principles. You might be asked how you would keep the store inviting and tidy, so think of creative ways to display books that enhance the shopping experience.