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- Tasks: Manage store workload and develop communication strategies for InMotion.
- Company: WHSmith is a globally recognised brand with over 230 years of history.
- Benefits: Enjoy hybrid working, flexible hours, 25 days holiday, and a competitive salary.
- Why this job: Be part of a dynamic team that values creativity and innovation in a supportive environment.
- Qualifications: Retail experience, excellent communication skills, and a proactive attitude are essential.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Central Operations team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.
The role of the InMotion Operations Support is truly cross-functional – you will be right at the centre of the business, leading and driving the commercial agenda.
What you will be doing:
- Management and planning of store workload
- Development of InMotion comms strategy/VLOG
- Attend meetings and identify communication requirements for the week/month
- Publish weekly key focuses to stores and cascade messages
- Create launch packs for seasonal trading periods/launches
- Proof reading of communications for future publication
- Challenge / feedback on poor communication and raise the quality of communication from support office
- Management of communications compliance
- Create content and write Director messages
- Support store events, for example, the annual InMotion briefing sessions
- Keep InMotion Micro Site information up to date and relevant
- Identify opportunities for new best practice guides based on launches / seasonal trading plans
- Review current best practices on regular basis to ensure they reflect current changes/amendments
- Maintain communication planner and ensure all content from trading teams is delivered on time
What we are looking for:
- Previous experience of a retail store environment a clear benefit
- Naturally pro-active attitude, with the ability to recognise and articulate the needs of stores in delivery of Business plans.
- Excellent planning and organisational skills
- An ability to communicate effectively to individuals at all levels both internally and externally
- Ability to work as part of a team and cross functionally
- Able to work under pressure and continually change priorities to maintain all deadlines
- Excellent written and verbal English language capabilities
- Excellent spelling and grammar essential
- Ability to challenge where necessary
How we reward our teams:
- Hybrid Working Model from home and in the office
- 4pm Friday Finish
- Flexible Working
- 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
- Family Friendly Leave
- Company Pension scheme
- Sharesave Scheme
- Annual Bonus based on company and personal performance
- Competitive Salary and Car Allowance
- Private Medical
- Staff Discount Card for stores and online
About us:
Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve. Our UK Travel office is based in a buzzing part of central London close to Liverpool Street Station. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. It’s perfect for people who are happy to use their initiative and embrace life outside their comfort zone. At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here. We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!
InMotion Operation Support Specialist employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land InMotion Operation Support Specialist
✨Tip Number 1
Familiarise yourself with WHSmith's values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of WHSmith, especially those in operations roles. They can provide valuable insights into the company’s expectations and the day-to-day responsibilities of the InMotion Operation Support Specialist position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your planning and organisational skills. Highlight situations where you successfully managed communications or collaborated across teams, as these are key aspects of the role.
✨Tip Number 4
Stay updated on retail trends and best practices, particularly in communication strategies. Being knowledgeable about current industry standards will allow you to engage in meaningful discussions during interviews and show your proactive attitude.
We think you need these skills to ace InMotion Operation Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and operations. Emphasise your planning and organisational skills, as well as any previous roles that required effective communication.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the InMotion Operations Support Specialist role. Mention specific aspects of WHSmith's culture and values that resonate with you, and explain how your skills align with their needs.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've successfully communicated with various stakeholders in past positions. Highlight your ability to create clear and engaging content.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as excellent written English is essential for this position.
How to prepare for a job interview at WHSmith
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the InMotion Operation Support Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as managing store workload and developing communication strategies. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples that highlight your ability to communicate clearly and effectively. Think about times when you've successfully conveyed important information or collaborated with different teams, and be ready to discuss these experiences.
✨Demonstrate Proactivity
The job requires a naturally pro-active attitude. Be prepared to share instances where you've taken the initiative to solve problems or improve processes in previous roles. This will show that you can recognise and articulate the needs of stores, aligning with the company's expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle pressure and changing priorities. Think of examples from your past experiences where you successfully managed multiple tasks or adapted to sudden changes. This will illustrate your organisational skills and ability to thrive in a dynamic environment.
