InMotion Operation Support Specialist

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Join to apply for the InMotion Operation Support Specialist role at WHSmith

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Central Operations team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.

The role of the InMotion Operations Support is truly cross-functional – you will be right at the centre of the business, leading and driving the commercial agenda.

What you will be doing:

• Management and planning of store workload
• Development of InMotion comms strategy/VLOG
• Attend meetings and identify communication requirements for the week/month
• Publish weekly key focuses to stores and cascade messages
• Create launch packs for seasonal trading periods/launches
• Proof reading of communications for future publication
• Challenge / feedback on poor communication and raise the quality of communication from support office
• Management of communications compliance
• Create content and write Director messages
• Support store events, for example, the annual InMotion briefing sessions
• Keep InMotion Micro Site information up to date and relevant
• Identify opportunities for new best practice guides based on launches / seasonal trading plans
• Review current best practices on regular basis to ensure they reflect current changes/amendments
• Maintain communication planner and ensure all content from trading teams is delivered on time

What we are looking for:

• Previous experience of a retail store environment a clear benefit
• Naturally pro-active attitude, with the ability to recognise and articulate the needs of stores in delivery of Business plans.
• Excellent planning and organisational skills
• An ability to communicate effectively to individuals at all levels both internally and externally
• Ability to work as part of a team and cross functionally
• Able to work under pressure and continually change priorities to maintain all deadlines
• Excellent written and verbal English language capabilities
• Excellent spelling and grammar essential
• Ability to challenge where necessary

How we reward our teams:

• Hybrid Working Model from home and in the office
• 4pm Friday Finish
• Flexible Working
• 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
• Family Friendly Leave
• Company Pension scheme
• Sharesave Scheme
• Annual Bonus based on company and personal performance
• Competitive Salary and Car Allowance
• Private Medical
• Staff Discount Card for stores and online

About us:

Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

Our UK Travel office is based in a buzzing part of central London close to Liverpool Street Station. We are an ambitious team that thrives on pace, collaboration and innovation resulting in a real entrepreneurial culture. It’s perfect for people who are happy to use their initiative and embrace life outside their comfort zone.

At WHSmith, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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