At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while working independently or in a team.
- Company: WHSmith, a growing brand in airports and beyond, committed to enhancing every journey.
- Benefits: Competitive salary, pension scheme, paid leave, employee discounts, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on customers' experiences.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - Sales Assistant in Hounslow employer: WHSmith
WHSmith is an excellent employer, particularly for those seeking a rewarding role in the vibrant environment of an airport. With a strong focus on employee wellbeing, we offer competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, all while fostering a supportive and inclusive work culture that encourages personal growth and teamwork. Join us to be part of a company that values your contributions and is dedicated to making every journey better for our customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - Sales Assistant in Hounslow
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on WHSmith. Understand their values, especially around customer service and teamwork. This will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your passion for customer service and your ability to work as part of a team.
✨Tip Number 3
Dress the part! When you’re heading to the interview, make sure you look smart and professional. First impressions count, and you want to show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Airside - Sales Assistant in Hounslow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share any relevant experiences where you went above and beyond for customers, as this is what we value at WHSmith.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales Assistant role. Use keywords from the job description to show that you understand what we're looking for in a candidate.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you’ll have access to all the latest updates about your application status.
How to prepare for a job interview at WHSmith
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Demonstrate Your Passion for the Brand
Research WHSmith and its values. Show genuine enthusiasm for their products and services during the interview. You might want to mention any personal experiences you've had with their stores or products, as this can help you connect with the interviewer.
✨Prepare for the Practicalities
Since this position is at an airport, be ready to discuss the importance of meeting the specific requirements like references and ID checks. Showing that you understand these processes and are prepared to comply will demonstrate your professionalism and readiness for the role.
