At a Glance
- Tasks: Provide exceptional customer service and recommend books to fellow book lovers.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy employee discounts, paid leave, and a supportive wellbeing programme.
- Other info: Be part of an inclusive team that values your individuality.
- Why this job: Share your passion for books and help customers discover their next great read.
- Qualifications: A love for books and excellent communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Posted Wednesday 12 August 2026 at 00:00 | Expires Monday 31 August 2026 at 23:59
As a booksellers you’ll provide exception customer service priding yourself on knowing what your customers want from their bookshop, and deliver it through their friendliness, enthusiasm, knowledge and love of books
Being a bookseller is about opening your mind to the world of books.
Engaging with customers, understanding what books and authors they love to read and making recommendations to help they find their next exciting read!
What being a Bookseller is all about
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see
- A desire and passion to share your knowledge of books with customers and colleagues
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams
- your salary
- pension scheme
- cycle to work scheme
- paid annual leave
- employee discounts
- range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
- Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services.
Our aim is simple, to offer our products to everyone on any of life’s journeys.
Our In Motion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech.
We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK.
That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Book Store - Sales Assistant in Horley employer: WHSmith
WHSmith is an excellent employer that fosters a dynamic work culture, encouraging collaboration and innovation in the fast-paced retail environment. With a hybrid working model, generous vacation policy, and performance-based bonuses, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth and development.
