At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards during night shifts.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy competitive pay, employee discounts, and wellness support.
- Other info: Flexible 3 on 3 off night shifts with great career growth opportunities.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 12 - 14 £ per hour.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
- Working 6pm till 6am 3 on 3 off.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Arrivals - Night shift Sales Assistant in Horley employer: WHSmith
WHSmith is an excellent employer, particularly for those seeking a dynamic role as a Night Shift Sales Assistant in the vibrant airport environment. With a strong commitment to employee wellbeing, we offer competitive salaries, a comprehensive benefits package including discounts and an Employee Assistance Programme, and a supportive work culture that values teamwork and individual contributions. Join us to be part of a company that not only prioritises exceptional customer service but also fosters personal growth and inclusivity, making every journey better for our customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals - Night shift Sales Assistant in Horley
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Sales Assistant role.
✨Tip Number 2
Be ready for an interview on the spot! When you apply through our website, keep your schedule flexible. You never know when they might want to chat about your passion for customer service and teamwork.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for providing exceptional customer experiences shine through. We want to see how you can contribute to making every journey better!
✨Tip Number 4
Prepare some questions! Asking about team dynamics or store standards shows you're genuinely interested in the role. Plus, it gives you a chance to assess if WHSmith is the right fit for you too.
We think you need these skills to ace Arrivals - Night shift Sales Assistant in Horley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the Sales Assistant role. Highlight any relevant experience and skills that match what we’re looking for, like teamwork and adaptability. It helps us see why you’d be a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of exceptional customer service. Think about how you can create a welcoming atmosphere and handle difficult situations. Be ready to share examples from your past experiences that highlight your ability to go above and beyond for customers.
✨Show Your Team Spirit
Since teamwork is crucial in this role, prepare to discuss how you’ve successfully collaborated with others in previous jobs. Think of specific instances where you supported your colleagues or contributed to a team goal. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
✨Demonstrate Adaptability
The job requires flexibility, especially with the night shifts. Be ready to talk about times when you had to adapt to changes or unexpected challenges at work. Highlight your ability to stay calm under pressure and how you can adjust your approach to meet the needs of the business.
✨Research WHSmith and Its Values
Familiarise yourself with WHSmith’s mission and values, especially their focus on enhancing customer journeys. This will help you align your answers with what they’re looking for. Mention any specific initiatives or partnerships that resonate with you, showing that you’re genuinely interested in being part of their team.
