Airside Team Leader InMotion in Horley

Horley, Gatwick RH6 0NP, UK

Working hours: 30 Hours Fully Flex

Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by supporting your Multi-Site Store Manager in leading the store for continued growth. This role is about making the store a success by supporting your Multi-Site Manager, leading your team in the day to day running of the store and creating a team that have a passion for sales and high performance. With a focus on people, operations, and customer service, you will play a vital role in creating a positive environment where everyone can thrive.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Store Leader - InMotion is all about:

People:

• You are the first point of support for your team, making sure they feel confident and capable in their roles.
• Coaching and developing selling skills, helping your team to feel more confident in promoting products and closing a sale.
• Ensuring all mandatory training is completed on time and provide new starters with a structured induction to give them the best possible foundation to WHSmith.
• Role-modelling and building a culture where everyone feels valued, included and comfortable being themselves at work.
• Communicating clearly key business updates, performance metrics and initiatives to the team so they understand what’s happening and why it matters.
• Being a champion for your team by listening to their feedback and ideas and using them to shape SMART action plans.
• Helping to deliver the group's engagement plan by encouraging open conversations and helping to build a positive atmosphere.
• Giving in the moment feedback and supporting development plans.
• Supporting your Multi-Site Store Manager to solve problems and keep things moving forward.
• Driving the sales plan, spotting opportunities for improvement and coming up with practical solutions that help the store succeed.

Plan:

• Supporting your Multi-Site Store Manager with all key performance indicators, implementing SMART plans to improve any issues.
• Promoting a safe working environment by following legal and health and safety guidelines, escalating any risks when required.
• As the manager in charge, you will lead the key trade routines and empower your colleagues to work productively and efficiently.
• Leading and planning the implementation of supplier and store activities, ensuring they align with brand and supplier guidelines and are completed to a high standard.
• Working with your Multi-Site Store Manager to put the shrink action plan into practice.

Customer:

• Role-modelling great customer service, showing your team how to make every customer interaction positive and helpful whilst managing queues effectively.
• Spending time on the shopfloor is key to understanding customer needs and coaching the team.
• Coaching your team to increase sales by focusing on spend per passenger (SPP), average transaction values (ATV) and transaction volumes, making sure everyone knows how their role contributes to the store's success.
• Maintaining high store standards, creating a great experience for customers.
• Encouraging your team to take pride in their work and put customers first in everything they do.
• Gathering customer feedback and sharing it with your MSM to improve customer experience and find opportunities for sales growth.
• Maintaining professional and proactive relationships with landlords and brand partners, resolving any issues quickly and escalating where necessary.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.