At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced environment.
- Company: Join WHSmith, a leading brand in digital accessories with a rich heritage.
- Benefits: Earn £13.07 per hour plus commission, enjoy discounts, and access wellness support.
- Other info: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a winning team and enhance every journey for our customers.
- Qualifications: Retail experience preferred, strong communication skills, and a passion for customer service.
The predicted salary is between 26000 - 28000 £ per year.
North Terminal, Departures Rd, Horley, Gatwick RH6 0NP, UK
Job Description Posted Saturday 7 March 2026 at 01:00
Contract Type: Permanent. £13.07 per hour plus commission and incentives
Working hours: 30 hours per week - fully flex
Our InMotion brand is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Our aim is simple: to make every one of life’s journeys better!
WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of life’s journeys.
As a Sales Advisor, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards and share product knowledge with our customers, ensuring they are delighted with everything they buy from us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID i.e. passport or UK Driving Licence.
What being a Sales Advisor is all about:
- Your role is to play a part within a winning team to assist in driving sales, commerciality and service standards.
- Having great product knowledge to sell and recommend our products and services to customers.
- Delivering best in marketplace standards through presentation, availability and keeping the store clean and tidy.
- Working as part of a winning team: pulling together with other members in the team to thrive in a fast-paced environment.
What our Store Leadership Team would love to see:
- Current/recent Retail Product (or similar) sales experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Good communication skills and listening skills to understand our customer needs and help them with their product choices.
- A passion for providing a great customer experience in your stores by offering amazing product knowledge.
- Great organisation skills plus strong attention to detail.
- Ability to work as part of a team, supporting your colleagues and helping to deliver the daily activities.
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer; we want our colleagues to feel welcome and free to be themselves with us.
Airside - Sales Assistant in Horley employer: WHSmith
WHSmith is an exceptional employer, offering a vibrant work culture at the North Terminal of Gatwick Airport, where you can thrive in a fast-paced environment while delivering outstanding customer service. With competitive pay, flexible working hours, and a comprehensive benefits package including employee discounts and an Employee Assistance Programme, we prioritise your wellbeing and professional growth. Join us to be part of a team that values inclusivity and takes pride in enhancing every journey for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - Sales Assistant in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and InMotion. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Sales Advisor. Highlight your customer service skills and any retail experience you have.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in a customer-facing role like this one. A neat appearance shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Airside - Sales Assistant in Horley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Assistant role. Highlight any retail experience you have, especially in fast-paced environments, and showcase your customer service skills. We want to see how you can contribute to making every journey better!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing great customer experiences and your knowledge of tech products. Let us know why you’re excited about joining our team at WHSmith!
Show Off Your Team Spirit:In your application, mention any experiences where you’ve worked as part of a team. We love candidates who can collaborate and support their colleagues, so share examples that demonstrate your teamwork skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at WHSmith
✨Know Your Products
Before the interview, make sure you’re familiar with the latest tech products and accessories that InMotion offers. This will not only show your enthusiasm for the role but also help you answer questions about product knowledge confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to help a customer, as this aligns perfectly with the company’s aim to enhance every journey.
✨Demonstrate Team Spirit
Since the role involves working as part of a team, be ready to discuss how you’ve collaborated with colleagues in previous jobs. Highlight any experiences where teamwork led to achieving sales targets or improving store standards.
✨Be Ready for Background Checks
As the position requires a Criminal Records Bureau Check and references, ensure you have your documentation in order. Be prepared to discuss your work history and any gaps, as this is crucial for gaining an airport pass.
