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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic retail environment.
- Company: Join WHSmith, a leading brand in travel retail with a focus on innovation.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive wellbeing programme.
- Why this job: Be part of a team that enhances every journey with tech products and great service.
- Qualifications: Passion for customer experience and adaptability to meet store needs.
- Other info: Flexible hours and opportunities for personal growth in a vibrant team.
The predicted salary is between 20000 - 30000 £ per year.
Our goal is to make every one of life’s journeys better and at the heart of this are our people, customers, and partners. You contribute to the success of this by delivering our customer journeys every day. This role is about making the store a success by being the key player in delivering great service, sales and delivering a seamless store operation.
This position requires the candidate to be fully flexible and work 5 out of 7 days, starting any time from 4am and finishing as late as 10pm.
What being an InMotion Sales Assistant is all about:
- Being a brand ambassador for InMotion.
- Passionate about customers, tech products and sales.
- Providing outstanding service by collaborating with your team to prioritise customers.
- Focusing on what they value most: well-stocked shelves, offering alternatives, actively driving sales, and reducing wait times with approachable and efficient interactions.
- Actively assisting customers with their purchase, demonstrating the product and its benefits, understanding the customer’s needs, building trust, rapport and closing the sale.
- Driving the spend per passenger through your passion and drive for service assisted selling and sales.
- Staying proactive by learning about products and new launches to better understand customer needs and offer effective solutions.
- Maintaining high store standards to ensure the customer experiences a clean, ticketed, and tidy store at all times.
- Keeping informed by staying up to date with business messages and communications.
- Taking responsibility for your own safety and that of others by following all Health & Safety and food safety guidelines, ensuring your training is up to date.
- Supporting daily operations by managing stock, replenishing shelves, and ensuring smooth processes.
- Adapting to change with flexibility, taking on new skills, and handling a variety of store tasks, from operating tills and assisting customers to managing stock and supporting deliveries.
- Sharing ideas and feedback openly with your team and manager to foster an environment where everyone feels valued and heard, enabling both colleagues and customers to thrive.
- Supporting your colleagues by working collaboratively and flexibly as part of the wider multi-site team.
- Taking ownership of your growth by seeking opportunities to learn, setting development goals with your line manager, and embracing feedback to enhance performance and drive improvement.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID i.e. passport or UK Driving Licence.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - InMotion Sales Assistant Fully Flexible in Horley employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside - InMotion Sales Assistant Fully Flexible in Horley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their InMotion brand. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Show off your passion! When you're chatting with the hiring team, let your enthusiasm for tech products and customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Be flexible and adaptable! Since this role requires working various hours, highlight your willingness to take on different shifts and tasks. It shows you're ready to jump in wherever needed!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance to stand out!
We think you need these skills to ace Airside - InMotion Sales Assistant Fully Flexible in Horley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and tech products shine through. We want to see that you genuinely care about making every journey better for our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an InMotion Sales Assistant. We love seeing candidates who understand what it means to be a brand ambassador for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WHSmith
✨Know Your Products
Before the interview, make sure you’re familiar with the tech products that InMotion sells. Research the latest gadgets and accessories, and think about how you would explain their benefits to customers. This will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to assist a customer or resolved a difficult situation. This will demonstrate your ability to deliver outstanding service, which is key for this role.
✨Flexibility is Key
Since the position requires flexibility in working hours, be ready to discuss your availability openly. Highlight your willingness to adapt to different shifts and your ability to handle various tasks in a fast-paced environment. This will reassure them that you can meet their operational needs.
✨Team Player Attitude
InMotion values collaboration, so be prepared to talk about how you work well in a team. Share examples of how you’ve supported colleagues in the past and contributed to a positive team environment. This will show that you’re not just focused on individual success but also on helping the whole team thrive.
