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- Tasks: Provide top-notch customer service and manage queues efficiently.
- Company: Join a team that connects people and supports their journeys.
- Benefits: Enjoy an Employee Assistance Programme for your wellbeing.
- Why this job: Be part of a supportive team and make a real impact on customers' experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Adaptability and motivation to achieve high standards are key to success.
The predicted salary is between 24000 - 36000 £ per year.
As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What being a Counter Assistant is all about:
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Delivering an exceptional customer service to all customers.
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Managing queues and ensuring that customers can access the services they need quickly and simply.
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Meeting high standards of governance and attention to detail.
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Being part of a team and supporting colleagues., Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
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A passion for customers, having an exceptional experience in store.
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Confidence in communicating within the team.
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Motivation to achieve fantastic results and standards.
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Adaptability to meet company requirements and goals.
Counter Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you truly care about providing exceptional service.
✨Tip Number 2
Familiarize yourself with common banking and postal services. Being knowledgeable about the services offered will not only help you answer questions confidently but also show your commitment to the role.
✨Tip Number 3
Highlight your teamwork skills. Be prepared to discuss how you've successfully collaborated with colleagues in the past, as this role emphasizes supporting one another to achieve great results.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've had to adjust to changing situations or requirements. This will show that you're ready to meet the company's goals and can thrive in a dynamic environment.
We think you need these skills to ace Counter Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Counter Assistant position. Understand the key responsibilities and the skills required, such as exceptional customer service and teamwork.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or retail. Provide specific examples of how you delivered exceptional service or managed customer interactions effectively.
Showcase Your Skills: Make sure to highlight your communication skills, attention to detail, and ability to work in a team. Use concrete examples to demonstrate how you've successfully adapted to meet goals in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your motivation to contribute to the team. Mention why you want to work for this company specifically and how you align with their values.
How to prepare for a job interview at WHSmith
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Teamwork
Since being a Counter Assistant involves working closely with colleagues, be ready to discuss your experience in team settings. Share how you supported your teammates and contributed to a positive work environment.
✨Emphasize Attention to Detail
The role requires high standards of governance and attention to detail. Prepare to discuss how you ensure accuracy in your work and how you handle tasks that require careful attention.
✨Express Your Adaptability
Companies value employees who can adapt to changing circumstances. Be ready to provide examples of how you've successfully adjusted to new challenges or changes in your previous roles.
