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- Tasks: Provide exceptional customer service and manage queues in our Post Office Stores.
- Company: Join WHSmith, a beloved high street staple with over 230 years of history.
- Benefits: Enjoy employee discounts, paid leave, and a supportive Employee Assistance Programme.
- Why this job: Be part of a team that values customer connections and personal growth.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible working hours with weekend shifts required.
Counter Assistant WHSmith NEWBURY
Contract Type: Permanent
Working hours: 15 hours over three days to include weekends as required
As a Counter Assistant in one of our Post Office Stores, youll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud theyre sharing their journeys with us.
What being a Counter Assistant is all about:
- Delivering an exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What our Post Office Stores would love to see:
- A passion for customers, having an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
How we reward our teams:
We know youll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, well reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith have occupied our place as the Hub of the High Street and in our customers hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Counter Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Assistant
✨Tip Number 1
Show your passion for customer service! When you interact with potential employers or during interviews, share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you truly care about providing exceptional service.
✨Tip Number 2
Familiarize yourself with WHSmith's values and mission. Understanding what makes them unique and how they serve their customers will allow you to align your answers during the interview with their goals, showcasing that you're a great fit for their team.
✨Tip Number 3
Practice your communication skills! As a Counter Assistant, you'll need to communicate effectively with both customers and colleagues. Engage in conversations with friends or family to build your confidence and ensure you can convey information clearly and concisely.
✨Tip Number 4
Be prepared to discuss your adaptability. WHSmith values flexibility, especially in a role that requires working weekends. Think of examples from your past experiences where you've successfully adapted to changing situations or requirements, and be ready to share those stories.
We think you need these skills to ace Counter Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Counter Assistant position. Understand the key responsibilities and the skills required, such as exceptional customer service and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that demonstrate your ability to manage queues and provide support to colleagues. Use specific examples to showcase your skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your motivation to work at WHSmith. Mention how you can contribute to the team and meet the company's goals, emphasizing your adaptability and communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values.
✨Demonstrate Teamwork Skills
Since being part of a team is crucial for this role, be prepared to discuss how you have successfully collaborated with colleagues in previous jobs. Highlight any specific instances where teamwork led to achieving great results.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle busy situations or manage queues. Think of scenarios where you maintained composure under pressure and ensured customers received the services they needed quickly.
✨Emphasize Adaptability
WHSmith looks for candidates who can adapt to changing requirements. Be ready to share examples of how you've adjusted to new challenges or changes in the workplace, showcasing your flexibility and willingness to meet company goals.
