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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: WHSmith is a leading retailer with a rich heritage, serving customers on their journeys.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Join a dynamic team and make a positive impact on customer experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: WHSmith values inclusivity and encourages everyone to be themselves.
Costa Within Whsmith at Bristol Temple Meads
As a Costa Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they\’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
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Costa Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Assistant
✨Tip Number 1
Familiarise yourself with WHSmith and Costa's values and customer service standards. Understanding their mission to enhance customer journeys will help you align your responses during any interviews.
✨Tip Number 2
Showcase your passion for customer service by preparing examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Practice your communication skills, as being confident in interacting with both customers and team members is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research the latest trends in retail and customer service, especially in the food and beverage sector. Being knowledgeable about current practices can give you an edge in discussions during the interview process.
We think you need these skills to ace Costa Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Costa Sales Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service roles or teamwork experiences that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've contributed to a positive customer experience in past roles.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've supported colleagues in previous roles and how you believe teamwork contributes to a positive store environment.
✨Prepare for Stock Replenishment Questions
Be ready to discuss your experience with stock management and maintaining store standards. You might be asked how you would handle stock replenishment or keep the store tidy, so think of relevant examples to share.
✨Emphasise Adaptability
The role requires adaptability to meet company goals. Be prepared to talk about times when you had to adjust to new situations or changes in the workplace, showcasing your flexibility and willingness to learn.
