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- Tasks: Help customers find the perfect children's books and maintain a welcoming store environment.
- Company: Join WHSmith, a growing brand with a rich heritage, serving customers on their journeys.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Be part of a passionate team that values customer experience and teamwork.
- Qualifications: A love for books and a desire to provide exceptional service are key.
- Other info: Flexible roles available in various locations, perfect for students!
The predicted salary is between 21600 - 36000 £ per year.
As a Children's Bookseller at Fenwick, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
What being a Bookseller is all about:
- Delivering an exceptional customer service to all our customers.
- Proactively greeting and approaching customers.
- Recommending and advising customers on the books we sell.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
- Delivering Fenwick KPI's.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave, uniform allowance and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Fenwick, Harrods, Selfridges, M&S and Costa Coffee, which broaden our offering to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Children\'s Bookseller employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Children\'s Bookseller
✨Tip Number 1
Familiarise yourself with the latest children's books and popular authors. Being knowledgeable about current trends will help you engage customers and make informed recommendations, showcasing your passion for children's literature.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will boost your confidence in greeting and assisting customers, ensuring you can provide an exceptional experience when it matters most.
✨Tip Number 3
Get involved in local community events related to children's literature, such as book fairs or readings. Networking with other book lovers and professionals can give you insights into the industry and demonstrate your commitment to the role.
✨Tip Number 4
Showcase your teamwork skills by participating in group activities or volunteer work. Highlighting your ability to collaborate effectively with colleagues will align with the expectations of being part of a team at Fenwick.
We think you need these skills to ace Children\'s Bookseller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Children's Bookseller. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your experience relevant to the role. Emphasise any previous customer service roles, teamwork experiences, and your passion for books. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at WHSmith and how you can contribute to their goals, particularly in delivering exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in retail.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Books
As a Children's Bookseller, it's crucial to demonstrate your love for literature, especially children's books. Be prepared to discuss your favourite titles and authors, and share why you believe they resonate with young readers.
✨Emphasise Customer Service Skills
Highlight your experience in providing exceptional customer service. Share specific examples of how you've gone above and beyond to assist customers, as this role heavily relies on creating a positive shopping experience.
✨Demonstrate Teamwork
Since the role involves working both independently and as part of a team, be ready to discuss your ability to collaborate effectively. Mention any past experiences where you supported colleagues or contributed to a team goal.
✨Prepare for Visual Merchandising Questions
Understanding visual merchandising is key for this position. Be prepared to talk about how you would keep displays tidy and inviting, and share any ideas you have for making the book section more appealing to customers.
