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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, employee discounts, pension scheme, and wellness support.
- Other info: Flexible approach needed; great opportunities for personal and professional growth.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Weekend Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech.
Team Leader - Weekends in Caerphilly employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Weekends in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in leadership roles. A friendly chat can lead to insider info about job openings or even a referral that could give you the edge.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experiences and how they align with WHSmith's values.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and improved performance. Use metrics where possible to demonstrate your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the WHSmith family and contributing to our mission.
We think you need these skills to ace Team Leader - Weekends in Caerphilly
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Specific About Your Achievements: Don’t just say you’ve met KPIs; tell us how you did it! Use specific examples that demonstrate your ability to drive results and support your team’s development. This will help us understand your impact.
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and focus on the qualities we’re looking for, like flexibility and strong communication skills. It shows us you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at WHSmith
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role of a Weekend Team Leader. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Since the role involves working with KPIs like ATV, brush up on your knowledge of these metrics. Prepare to discuss how you’ve used KPIs to drive performance and improve customer service in your past positions.
✨Showcase Your Flexibility
The job requires flexibility to support other stores when needed. Think of instances where you’ve adapted to changing circumstances or stepped in to help colleagues. Highlighting this adaptability will show that you’re a team player.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to motivate your team. Practice responses that demonstrate your approach to creating a supportive environment and recognising team achievements.