At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for growth in a dynamic retail setting.
- Why this job: Make a real impact by creating a positive work environment and supporting team development.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Store opening hours - Weekdays 06:00 to 22:00 and weekends 07:00 to 21:00. Flexibility required around morning, evening and weekend.
As a Team Leader you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life's journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, 'broaden our offering' to our customers throughout the UK. That's why, as we continue our journey, our aim is simple: to make every one of life's journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Retail Supervisor - M&S in Brent employer: WHSmith
WHSmith is an exceptional employer that values its team members and fosters a supportive work culture. As a Retail Supervisor, you'll not only lead a dedicated team in delivering outstanding customer service but also benefit from comprehensive rewards including a pension scheme, employee discounts, and an Employee Assistance Programme for your wellbeing. With opportunities for personal development and a commitment to inclusivity, WHSmith is the perfect place to grow your career while making every journey better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - M&S in Brent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your experience and how you can inspire others.
✨Tip Number 3
Show off your flexibility! Since the role requires working various hours, be prepared to discuss your availability and willingness to support other stores when needed. This shows you're a team player and ready to jump in wherever necessary.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Supervisor - M&S in Brent
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our team at WHSmith.
Tailor Your Application:Make sure to customise your application for the Retail Supervisor role. Mention specific skills and experiences that align with the job description, like your knowledge of KPIs and your ability to motivate teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WHSmith
✨Know Your Stuff
Before the interview, make sure you’re familiar with WHSmith’s values and their approach to customer service. Brush up on your knowledge of KPIs like ATV, as they’ll likely want to see how you can drive results in a retail environment.
✨Show Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Think about times when you motivated your colleagues or improved team performance. This will demonstrate your ability to inspire and engage others, which is key for a Team Leader role.
✨Flexibility is Key
Since the role requires flexibility around store hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or supported other locations, showing that you’re a team player who can step up when needed.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Practice clear communication and show your enthusiasm for creating a welcoming environment for both customers and colleagues. This will reflect your ability to foster strong relationships within the team.
