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- Tasks: Lead and inspire your team to deliver exceptional coffee experiences.
- Company: Join the vibrant team at Costa Coffee, a leader in the coffee industry.
- Benefits: Enjoy competitive salary, generous holidays, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Retail leadership experience and a passion for team development are essential.
- Other info: Be part of a culture that values learning, support, and community involvement.
The predicted salary is between 30000 - 42000 £ per year.
As a Deputy Manager in Costa Coffee you’ll lead and inspire your team to provide exceptional coffee experience, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad.
What being a Deputy Manager is all about?
- Guiding, engaging and supporting your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
- Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement.
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority.
- Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach.
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including...
Deputy Manager - Costa Coffee in Birmingham employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Costa Coffee in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Costa Coffee's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! Be prepared to discuss how you've adapted to changing situations in previous roles. Highlighting your ability to support other stores when needed will make you stand out as a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Costa Coffee family and ready to contribute to creating an exceptional coffee experience.
We think you need these skills to ace Deputy Manager - Costa Coffee in Birmingham
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences you have that relate to coffee culture or customer service. We want to see how you can inspire others with your enthusiasm.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in retail or similar environments. Talk about how you've motivated teams and created a positive atmosphere. We’re looking for someone who can lead from the front and engage with their team!
Be Personable and Engaging: Your written application should reflect your ability to communicate clearly and engagingly. Use a friendly tone and don’t be afraid to let your personality come through. We want to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith
✨Know Your Coffee
As a Deputy Manager, you'll need to demonstrate your passion for coffee and customer service. Brush up on Costa Coffee's menu, including seasonal specials and popular drinks. Being able to discuss your favourite coffee and how it’s made can show your enthusiasm and knowledge.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership style.
✨Emphasise Training and Development
Be ready to talk about how you've supported training and development in previous roles. Share specific instances where you helped a colleague grow their skills or knowledge. This will align with the company's focus on creating a culture of learning and support.
✨Engage with the Community
Costa Coffee values local community involvement, so think about how you can contribute. Prepare ideas on how to engage with the local environment and maximise opportunities. Showing that you understand the importance of community can set you apart from other candidates.