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For Companies At a Glance
- Tasks: Serve delicious coffee and create a welcoming atmosphere for customers.
- Company: Join WHSmith, a leading retailer known for its commitment to customer satisfaction.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Be part of a dynamic team and share your passion for coffee with others.
- Qualifications: Strong communication skills and a love for customer service are essential.
- Other info: Full training provided; no prior experience necessary!
Our teams work hard to make customer and colleague journeys in life possible, we offer our amazing products to everyone on any of life's journeys. We are particularly proud of the great partnerships we have with Costa Coffee.
As a Barista, you'll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Barista is all about:
- A passion for coffee and a pride for making the perfect drink, for every customer, every time!
- Serving customers with a smile ensuring they walk away happy.
- Delivering best in town standards through presentation, availability and keeping the store clean and tidy.
- Having great product knowledge to sell and recommend our products and services to customers.
- Proactively engaging with customers to understand their needs and make recommendations.
- Working as part of a winning Team: pulling together and being able to adapt to what can be a changing fast-paced environment.
What our Stores would love to see:
- Strong communication and listening skills.
- Great organisation skills plus strong attention to detail.
- A passion for providing great customer service.
- Ability to work as part of a team, supporting your colleagues and helping to deliver the daily activities.
How we reward our teams:
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Barista - Costa Coffee employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - Costa Coffee
✨Tip Number 1
Familiarise yourself with Costa Coffee's menu and products. Being knowledgeable about their offerings will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to connect with customers will be a huge plus.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you successfully collaborated with others. This is crucial for a fast-paced environment like a coffee shop.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think of examples where you've handled difficult customers or worked under pressure, as these scenarios are common in a barista role.
We think you need these skills to ace Barista - Costa Coffee
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Costa Coffee is looking for in a Barista. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Customise your CV to reflect your experience and skills relevant to the Barista position. Emphasise any previous customer service roles and your passion for coffee.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Barista role.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Coffee
Make sure to express your love for coffee during the interview. Talk about your favourite drinks, any barista experience you have, and why you enjoy making coffee. This will demonstrate your enthusiasm for the role.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Barista role.
✨Demonstrate Teamwork Abilities
Be ready to discuss your experience working in teams. Share stories that showcase your ability to collaborate with others, adapt to changing environments, and support your colleagues, as teamwork is essential in a busy café setting.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics, training opportunities, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
