At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, paid leave, and exclusive employee discounts.
- Other info: Be part of an inclusive team that values personal development and well-being.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Main - Team Leader in Truro employer: WHSmith Travel
WHSmith is an exceptional employer that fosters a culture of learning and support, ensuring that every team member feels valued and empowered to grow. With a focus on employee wellbeing, we offer competitive benefits including a pension scheme, paid annual leave, and exclusive discounts, all while working in dynamic locations such as airports and rail stations. Join us in creating memorable experiences for our customers and be part of a team that takes pride in making every journey better.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader in Truro
✨Tip Number 1
Get to know the company culture! Before your interview, dive into WHSmith's values and mission. This will help you connect your leadership style with their goals, showing them you're the perfect fit.
✨Tip Number 2
Practice your storytelling skills! Prepare examples of how you've led teams in the past, especially in fast-paced environments. We want to hear about those moments when you inspired your team to achieve great results.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changing situations or supported other teams. This will demonstrate your willingness to go the extra mile for WHSmith.
✨Tip Number 4
Don’t forget to ask questions! Engage with your interviewers by asking about their team dynamics and development opportunities. This shows you're genuinely interested in creating a supportive environment for your future colleagues.
We think you need these skills to ace Main - Team Leader in Truro
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Reflect Our Values:Make sure your application reflects our commitment to creating a supportive and inclusive environment. Talk about how you’ve fostered a culture of learning and recognition in your previous roles. We love candidates who align with our values and can contribute to our positive workplace culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company there!
How to prepare for a job interview at WHSmith Travel
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and motivated your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Since the role involves working with KPIs like ATV, make sure you understand what these metrics mean and how they impact business objectives. Prepare to discuss how you've used KPIs to drive performance and improve customer service in your past experiences.
✨Showcase Your Flexibility
The job requires flexibility in supporting other stores, so be prepared to discuss times when you've adapted to changing circumstances or taken on additional responsibilities. Highlight your ability to lead from the front and get involved on the shop floor.
✨Emphasise Team Development
Talk about your experience in training and developing team members. Share specific instances where you've recognised opportunities for growth and how you've supported colleagues in achieving their personal and professional goals.
