At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith/Costa Coffee, a proud inclusive employer with a supportive culture.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach with opportunities for personal development and career growth.
- Why this job: Make a real impact by creating a positive environment for both customers and colleagues.
- Qualifications: Retail leadership experience in a fast-paced environment and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Team Leader - WHSmith/Costa Coffee employer: WHSmith Travel
WHSmith is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture where team leaders can inspire their colleagues to excel in customer service. With a focus on personal development, competitive benefits including employee discounts, and a commitment to inclusivity, WHSmith provides a rewarding environment for those looking to make a meaningful impact in retail.
