At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in retail.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Be part of an inclusive team that values personal growth and development.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Nights - Team Leader in Stansted Mountfitchet employer: WHSmith Travel
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from a range of rewards including competitive salary, employee discounts, and a comprehensive Employee Assistance Programme to support your wellbeing. With opportunities for personal and professional development in a dynamic airport environment, WHSmith is committed to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Nights - Team Leader in Stansted Mountfitchet
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show off your flexibility! WHSmith loves a candidate who can adapt to different situations. Be prepared to discuss times when you've stepped up to help out in other areas or supported your team in unexpected ways.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or training opportunities. This shows you're keen on developing your skills and supporting your colleagues' growth too.
We think you need these skills to ace Nights - Team Leader in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Specific About Your Achievements:Use concrete examples to demonstrate how you've met business objectives or improved customer service. This helps us understand the impact you've had in previous roles and how you can contribute to our team.
Tailor Your Application:Make sure your application reflects the job description. Use similar language and focus on the skills and experiences that align with what we’re looking for in a Team Leader.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at WHSmith Travel
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role of a Team Leader. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Since the job mentions working knowledge of KPIs like ATV, brush up on these metrics. Be prepared to discuss how you’ve used KPIs to drive performance and improve customer service in your past positions.
✨Showcase Your Flexibility
The role requires flexibility to support other stores. Think of instances where you’ve adapted to changing circumstances or stepped in to help colleagues. Highlighting this adaptability will show you’re a team player who can handle the dynamic nature of retail.
✨Emphasise Communication Skills
Strong communication is key for a Team Leader. Prepare to discuss how you build relationships with your team and customers. Share examples of how clear communication has led to successful outcomes in your previous roles.
