At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and beyond.
- Benefits: Enjoy employee discounts, paid leave, and wellness support.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team that makes every journey better for customers.
- Qualifications: Passion for customer experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Airside - Sales Assistant in Southampton employer: WHSmith Travel
WHSmith is an exceptional employer, particularly for those seeking a rewarding role as a Sales Assistant in the dynamic environment of airports. With a strong commitment to employee wellbeing, we offer competitive salaries, a comprehensive benefits package including a pension scheme and employee discounts, and a supportive work culture that values inclusivity and personal growth. Join us in making every journey better while enjoying unique opportunities to develop your skills in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Airside - Sales Assistant in Southampton
✨Tip Number 1
Get to know WHSmith and its values! Before your interview, do a bit of research on the company’s history and what they stand for. This will help you connect with the team and show that you’re genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so come prepared with examples of how you’ve worked well in a team. Highlighting your adaptability and support for colleagues will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WHSmith family and contributing to making every journey better!
We think you need these skills to ace Airside - Sales Assistant in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing exceptional customer service. Share any experiences where you went above and beyond to help a customer, as this is what we value most!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales Assistant role. We want to see how you can contribute to our fantastic store standards and team spirit.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith Travel
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role involves working as part of a team, so be prepared to discuss your experiences in teamwork. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also impress the interviewers.
✨Understand the Brand
Familiarise yourself with WHSmith’s values and products, especially those related to the airport environment. Knowing their offerings and recent developments can help you stand out. Show enthusiasm for their mission to enhance every journey!
✨Prepare for Practical Questions
Expect questions that assess your ability to maintain store standards and visual merchandising. Think about how you would keep the store tidy and inviting. You might even want to prepare a few ideas on how to improve the shopping experience for customers.
