At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a proud inclusive employer with a focus on teamwork and development.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach needed; opportunities for personal and professional development await.
- Why this job: Make a real impact by creating a positive work environment and supporting your team's growth.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
M&S - Team Leader employer: WHSmith Travel
At WHSmith, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. As a Team Leader, you'll not only lead a dedicated team but also benefit from comprehensive employee support, including a robust Employee Assistance Programme and various rewards that enhance your lifestyle. With a strong focus on personal development and inclusivity, we ensure that every colleague feels valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land M&S - Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Be ready to share these during your interview to demonstrate your experience and how you can inspire others on the shop floor.
✨Tip Number 3
Show your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've successfully supported different teams or adapted to changing situations. This will highlight your ability to lead in a fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This shows you're keen on creating a supportive environment and are invested in your potential role as a Team Leader.
We think you need these skills to ace M&S - Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they align with our goals at WHSmith. We appreciate a well-structured application that’s easy to read!
Demonstrate Your Passion for Customer Service:We’re all about exceptional customer service, so share examples of how you’ve gone above and beyond for customers in the past. This will show us that you understand what it means to create a positive experience for everyone.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith Travel
✨Know Your Team Leadership Skills
Before the interview, brush up on your leadership experience. Be ready to share specific examples of how you've inspired and motivated your team in previous roles. Highlight any instances where you’ve successfully improved customer service or met business objectives.
✨Understand the Business Objectives
Familiarise yourself with WHSmith's trading plan and key performance indicators (KPIs). Show that you understand how these metrics impact the store's success and be prepared to discuss how you can contribute to achieving them.
✨Showcase Your Flexibility
Demonstrate your adaptability by sharing experiences where you’ve supported other teams or stores. This will show that you’re a team player who can step up when needed, which is crucial in a fast-paced retail environment.
✨Emphasise Training and Development
Talk about your experience in training and developing team members. Share specific strategies you’ve used to motivate your colleagues and help them grow, as this aligns perfectly with the role’s focus on creating a supportive work environment.
