At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and smooth store operations.
- Company: Join the iconic Marks & Spencer franchise with a focus on teamwork and customer satisfaction.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be a key player in delivering a fantastic shopping experience and driving store success.
- Qualifications: Experience in retail or customer service, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and hands-on Team Leader to support the day-to-day running of our busy M&S franchise store. This is a key role within the store, responsible for leading colleagues on shift, maintaining high operational standards, delivering excellent customer service, and supporting the overall performance of the business. The successful candidate will be confident taking ownership of store operations, developing colleagues, and helping to drive commercial results.
Key Responsibilities
- Leadership & Team Development
- Lead by example and promote a positive working environment.
- Supervise colleagues throughout the trading day, ensuring tasks are completed efficiently and to a high standard.
- Provide coaching, guidance and support to team members.
- Assist with the induction and training of new colleagues.
- Support performance conversations and encourage colleague development.
- Help build a strong, engaged and customer-focused team.
- Customer Service
- Support colleagues in resolving customer queries and complaints effectively.
- Ensure customers receive a welcoming and positive shopping experience.
- Uphold M&S brand standards and values throughout the store.
- Store Operations
- Support the smooth running of daily store operations, including replenishment, merchandising and housekeeping.
- Ensure shelves are fully stocked, displays are maintained and stock is available for customers.
- Monitor product quality, availability and presentation standards.
- Support stock control procedures and minimise waste where possible.
- Assist with cash handling, store opening and closing procedures and operational checks.
- Commercial Performance
- Support the achievement of sales targets and store objectives.
- Monitor store performance and identify opportunities to improve sales, availability and productivity.
- Drive promotional activity and seasonal initiatives within the store.
- Take ownership of store standards and commercial performance during assigned shifts.
- Contribute ideas to improve operational efficiency and customer experience.
- Compliance & Store Standards
- Ensure compliance with company policies, health and safety requirements and food safety procedures.
- Maintain high standards of cleanliness, presentation and organisation throughout the store.
- Support stock accuracy, loss prevention and waste reduction initiatives.
- Ensure all operational procedures are followed consistently and correctly.
- Additional Responsibilities
- Support workforce planning and the effective deployment of colleagues across the store.
- Assist with recruitment, onboarding and colleague development activities.
- Act as a key point of contact for colleagues during shifts, making decisions and resolving issues as they arise.
- Lead the store in the absence of senior management, ensuring standards, service and operational requirements are maintained.
Skills & Experience
- Previous experience in a retail, convenience or customer-facing environment.
- Experience supervising, leading or coaching a team.
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- A proactive approach and willingness to take ownership.
- Experience within food retail or convenience retail.
- Experience managing stock, availability and merchandising standards.
- Understanding of sales performance, KPIs and commercial targets.
- Experience supporting recruitment, training or colleague development.
What We're Looking For
We're looking for someone who enjoys leading from the front, takes pride in high standards, and can motivate others to deliver a great customer experience. The ideal candidate will be dependable, commercially aware, and ready to take on increasing responsibility within the business.
Working Hours
This role requires flexibility and will include a mixture of weekdays, evenings, weekends and bank holidays.
Main - Team Leader (Marks & Spencer) employer: WHSmith Travel
Marks & Spencer is an exceptional employer that fosters a vibrant and supportive work culture, where Team Leaders play a crucial role in shaping the customer experience and developing their colleagues. With a strong emphasis on leadership, employee growth opportunities, and a commitment to operational excellence, you will thrive in a dynamic environment that values your contributions and encourages professional development. Located in a bustling retail setting, this role offers the chance to make a meaningful impact while enjoying the benefits of working for a well-respected brand.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader (Marks & Spencer)
✨Tip Number 1
Get to know the company culture before your interview. Check out Marks & Spencer's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to motivate and support colleagues.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their approach to customer service or how they support colleague development – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Main - Team Leader (Marks & Spencer)
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you can inspire and motivate your colleagues to achieve great results!
Customer Service is Key:Don’t forget to mention your customer service experience! We’re all about providing a welcoming shopping experience, so share examples of how you've handled customer queries or complaints effectively.
Be Specific About Your Experience:Tailor your application by including specific examples from your past roles that demonstrate your ability to manage store operations and meet sales targets. We love seeing concrete achievements!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at WHSmith Travel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role at Marks & Spencer. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully supervised or coached colleagues. Highlight how you resolved conflicts or improved team performance, as this will resonate well with the interviewers.
✨Customer Service is Key
Marks & Spencer prides itself on excellent customer service, so be ready to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure a positive shopping experience, as this will showcase your commitment to upholding brand standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face as a Team Leader and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
