At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards while working independently or in a team.
- Company: Join WHSmith, a growing brand with a rich heritage and a focus on customer experience.
- Benefits: Enjoy competitive salary, employee discounts, pension scheme, and support for your wellbeing.
- Other info: Flexible roles available in airports, hospitals, and more, with great career growth opportunities.
- Why this job: Be part of a dynamic team making every journey better for customers.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Unit 2 - Sales Assistant in London employer: WHSmith Travel
WHSmith is an exceptional employer that values its employees by fostering a supportive and inclusive work culture, particularly in our bustling airport locations. As a Sales Assistant, you will enjoy competitive benefits including a pension scheme, employee discounts, and an Employee Assistance Programme to support your wellbeing. With opportunities for personal growth and a commitment to delivering outstanding customer experiences, WHSmith is dedicated to making every journey better for both customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Unit 2 - Sales Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service.
✨Tip Number 3
Be ready to showcase your teamwork abilities! WHSmith values collaboration, so come prepared with examples of how you've worked well in a team setting. This will highlight your adaptability and motivation to achieve fantastic results together.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the WHSmith family. Don’t miss out on this opportunity!
We think you need these skills to ace Unit 2 - Sales Assistant in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for providing exceptional customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is what we value at WHSmith.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your ability to work both independently and as part of a team, as well as your adaptability to meet company goals.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your experience aligns with the Sales Assistant role. Remember, we appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WHSmith Travel
✨Know Your Customer Service Basics
As a Sales Assistant, exceptional customer service is key. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of times you've gone above and beyond for a customer.
✨Show Your Team Spirit
This role requires teamwork, so be prepared to discuss your experiences working in a team. Think of specific instances where you supported colleagues or contributed to a group goal. Highlighting your adaptability will also show that you're a great fit for their dynamic environment.
✨Demonstrate Your Passion for the Brand
Research WHSmith and its values before the interview. Show enthusiasm for their products and services, especially in relation to enhancing customer journeys. Mention any personal experiences with their stores that made an impact on you.
✨Prepare for the Practicalities
Since this position involves stock replenishment and maintaining store standards, be ready to discuss how you would keep the store tidy and inviting. You might even want to think about visual merchandising techniques that could enhance the shopping experience.
