At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a proud inclusive employer with a focus on teamwork and development.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible approach needed; opportunities for personal and professional development await.
- Why this job: Make a real impact by creating a positive work environment and supporting your team's growth.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As a Team Leader you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
M&S - Team Leader in London employer: WHSmith Travel
At WHSmith, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. As a Team Leader, you'll not only lead a dedicated team but also benefit from comprehensive employee development opportunities, a supportive environment, and a range of rewards including discounts and wellbeing support. Join us to make a meaningful impact while enjoying the perks of working in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land M&S - Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate how you can inspire and support your future colleagues.
✨Tip Number 3
Show your flexibility! WHSmith loves a team player who can adapt. Be prepared to discuss times when you've stepped up or helped out in different areas. This will highlight your willingness to support other stores when needed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace M&S - Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments like retail.
Be Specific About Your Achievements:Use concrete examples to demonstrate your success with KPIs and team development. We love numbers, so if you can show how you improved sales or customer satisfaction, that’ll definitely catch our eye!
Emphasise Teamwork and Communication:We value strong relationships and clear communication. In your application, share instances where you’ve built rapport with your team or effectively communicated with colleagues to achieve a common goal.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WHSmith Travel
✨Know Your Team Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share specific examples of how you've inspired and developed your team in previous roles, especially in fast-paced environments.
✨Familiarise Yourself with KPIs
Brush up on key performance indicators (KPIs) relevant to retail, like Average Transaction Value (ATV). Be prepared to discuss how you’ve used these metrics to drive results and improve team performance in your past experiences.
✨Showcase Your Flexibility
Highlight your ability to adapt and support different stores when needed. Share examples of times you’ve stepped in to help out or lead a team in a challenging situation, demonstrating your commitment to the overall success of the business.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you build strong relationships with your team and customers. Think of instances where clear communication led to positive outcomes, and be ready to share those stories.
