At a Glance
- Tasks: Deliver exceptional customer service and share your passion for books with customers.
- Company: Join WHSmith, a well-loved brand with a rich heritage and inclusive culture.
- Benefits: Enjoy competitive pay, employee discounts, and support for your wellbeing.
- Other info: Flexible hours and opportunities for growth in a dynamic retail environment.
- Why this job: Be part of a team that makes every journey better through the love of books.
- Qualifications: A passion for books and a desire to help customers is all you need!
The predicted salary is between 12 - 14 £ per hour.
As a Bookseller at WHSmith's flagship Bookshop at London Bridge, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
The role is a 30hrs/week part-time permanent position working 4 of 7 days. The candidate must be able to work weekends and weekdays, mornings or evenings, having a flexible approach to shifts.
What being a Bookseller is all about:
- Delivering an exceptional customer service to all our customers.
- Speaking passionately and knowledgeably with our customers about books.
- Previous experience in a bookselling role is desirable but not necessary for the right candidate.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising, helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for helping customers have an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Bookseller in London employer: WHSmith Travel
WHSmith's flagship Bookshop at London Bridge offers a vibrant work environment where exceptional customer service is at the heart of everything we do. As a Bookseller, you'll enjoy flexible working hours, competitive benefits including employee discounts and an Employee Assistance Programme, and the opportunity to grow within a company that values inclusivity and teamwork. Join us in making every journey better for our customers while being part of a supportive and passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Bookseller in London
✨Tip Number 1
Get to know WHSmith and their values! Before your interview, do a bit of research on the company’s history and what they stand for. This will help you connect with the team and show that you’re genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in the store. Being able to demonstrate your passion for helping customers will set you apart from other candidates.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts, highlight your availability and willingness to take on different tasks. This shows you’re a team player who can meet the company’s needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Bookseller in London
Some tips for your application 🫡
Show Your Passion for Books:When you're writing your application, let your love for books shine through! Share your favourite genres or authors and how they inspire you. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find their next great read.
Tailor Your Application:Make sure to customise your application for the Bookseller role. Highlight any relevant experience, even if it’s not directly in bookselling. We appreciate skills like customer service and teamwork, so don’t be shy about showcasing those!
Be Flexible and Open:Since the role requires flexibility with shifts, mention your availability clearly in your application. We love candidates who are adaptable and ready to jump in when needed, so show us you’re up for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at WHSmith Travel
✨Know Your Books
Brush up on your knowledge of popular books and authors, especially those that are trending or have been recently released. Being able to discuss these with confidence will show your passion for the role and help you connect with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create a positive shopping experience.
✨Be Ready to Discuss Teamwork
Since the role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight any instances where you supported colleagues or contributed to a team goal, showcasing your adaptability and communication skills.
✨Embrace Flexibility
As the position requires a flexible approach to shifts, be ready to discuss your availability and willingness to work weekends and evenings. Showing that you can adapt to the needs of the store will make you a more attractive candidate.
