At a Glance
- Tasks: Join our night shift team to provide exceptional customer service and maintain store standards.
- Company: WHSmith, a growing brand in airports and beyond, committed to making journeys better.
- Benefits: Enjoy competitive pay, employee discounts, pension scheme, and support for your wellbeing.
- Other info: Great opportunities for personal growth in an inclusive and supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Passion for customer service and ability to work flexibly across nights and weekends.
The predicted salary is between 10 - 12 € per hour.
You'll be joining a night shift team, working three nights out of seven between the hours of 10pm and 6am. Flexibility across the week, including weekends, is essential for this role.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps.
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
- Photographic ID i.e. passport or UK Driving Licence.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Arrivals - Night Replenishment/Sales Assistant in Liverpool employer: WHSmith Travel
WHSmith is an excellent employer that values its employees by offering a supportive work culture and a range of benefits, including a pension scheme, paid annual leave, and employee discounts. Working as a Night Replenishment/Sales Assistant in Speke provides unique opportunities for personal growth and development within a dynamic team environment, all while contributing to the exceptional customer experience that WHSmith is known for. With a commitment to inclusivity and well-being, WHSmith ensures that every employee feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals - Night Replenishment/Sales Assistant in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WHSmith and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience, as these are key for the Sales Assistant role.
✨Tip Number 3
Dress to impress! Even though it's a night shift, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent WHSmith well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Arrivals - Night Replenishment/Sales Assistant in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing exceptional customer service. Share any experiences where you've gone the extra mile to help a customer, as this is key for the Sales Assistant role.
Highlight Your Flexibility:Since this role requires working nights and weekends, make sure to mention your availability in your application. We want to see that you're adaptable and ready to jump in whenever needed!
Keep It Neat and Tidy:Just like we expect our store to be, your application should be well-organised and easy to read. Use clear headings and bullet points to make your skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WHSmith Travel
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Night Replenishment/Sales Assistant entails. Familiarise yourself with the key responsibilities like stock replenishment and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a big part of this job, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for providing great service.
✨Flexibility is Key
This role requires flexibility across the week, including weekends. Be prepared to discuss your availability and how you can adapt to the night shift schedule. Showing that you're willing to be flexible will make you a more attractive candidate.
✨Prepare for Teamwork Questions
As you'll be working as part of a team, expect questions about teamwork and collaboration. Think of times when you've successfully worked with others to achieve a goal. Highlighting your ability to communicate and support colleagues will show that you're a team player.
