At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand in airports and beyond, with a rich heritage.
- Benefits: Enjoy competitive salary, pension scheme, employee discounts, and wellness support.
- Other info: Flexible hours and opportunities for personal development in a dynamic setting.
- Why this job: Make a real impact by creating a supportive and engaging work environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
- Being fully flexible to work as early as 3am or as late as 10pm and include weekend in your schedule is desired.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast‑paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Arrivals - Team Leader in Horley employer: WHSmith Travel
WHSmith is an exceptional employer that prioritises the growth and development of its team members, fostering a supportive and inclusive work culture. As a Team Leader in our dynamic airport environment, you will not only lead a dedicated team to deliver outstanding customer service but also benefit from a range of rewards including employee discounts, a pension scheme, and an Employee Assistance Programme to support your wellbeing. Join us in making every journey better while enjoying the unique advantages of working in a vibrant and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Arrivals - Team Leader in Horley
✨Tip Number 1
Get to know the company inside out! Research WHSmith's values, recent news, and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that Team Leader role.
✨Tip Number 3
Prepare for situational questions! Think about how you've led teams in the past, tackled challenges, and supported colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your leadership skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Arrivals - Team Leader in Horley
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided teams in the past, especially in fast-paced environments like retail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see how you fit the Team Leader role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention relevant KPIs and how you've successfully met them in previous positions, as this will show us you're a great match for our goals.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us quickly and efficiently, and you can keep track of your application status easily!
How to prepare for a job interview at WHSmith Travel
✨Know Your Team Leadership Skills
Make sure you can clearly articulate your leadership style and how it aligns with the role. Think about specific examples where you've successfully led a team in a fast-paced environment, focusing on how you motivated them and achieved results.
✨Understand the Business Objectives
Familiarise yourself with WHSmith's business goals and how the Team Leader role contributes to these. Be ready to discuss how you can help meet KPIs like ATV and create a culture of learning and support within your team.
✨Showcase Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Share any past experiences where you’ve successfully managed varying schedules or supported other teams.
✨Build Rapport and Communicate Effectively
Practice your communication skills before the interview. Think about how you can build strong relationships with both customers and colleagues. Prepare to share examples of how you've effectively communicated in previous roles, especially in a retail setting.
