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- Tasks: Lead a passionate team to deliver exceptional customer service and book knowledge.
- Company: Join the iconic Harrods team with a focus on growth and inclusivity.
- Benefits: Enjoy competitive salary, employee discounts, and wellness support.
- Other info: Be part of a growing brand with exciting career opportunities.
- Why this job: Inspire others while creating memorable experiences for customers in a vibrant environment.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader - Bookseller, you’ll lead and inspire your team to provide exceptional customer service and book knowledge, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader at Harrods is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
- Leading by example in creating and delivering world class customer experiences instore and ensuring the team are proactively greeting and approaching customers.
- Taking time to understand and learn about our customers to be able to tailor approach.
- Supporting the team in recommending and advising customers on the books we sell.
- Ensuring we are meeting high standards of display and visual merchandising standards.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV, NPS and driving sign ups of the Harrods Rewards card.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships within the team and with our landlord. Attending meetings and communicating clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
- Demonstrating strong communication skills and great attention to detail.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Harrods, Selfridges, M&S and Costa Coffee, which ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Harrods Team Leader - Bookseller employer: WHSmith Travel
Contact Detail:
WHSmith Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Harrods Team Leader - Bookseller
✨Tip Number 1
Get to know the company culture before your interview. Dive into Harrods' values and mission, and think about how your leadership style aligns with their goals. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Team Leader, you'll need to demonstrate how you can inspire your team to deliver exceptional experiences. Think of examples from your past where you've led by example and created a positive environment for both customers and colleagues.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team dynamics. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Harrods team and ready to take on the challenge of leading a fantastic bookselling team.
We think you need these skills to ace Harrods Team Leader - Bookseller
Some tips for your application 🫡
Show Your Passion for Books: When applying, let your love for books shine through! Share your favourite reads and how they inspire you to lead a team in delivering exceptional customer service. We want to see that you’re not just a bookseller, but a true book enthusiast!
Highlight Your Leadership Experience: Make sure to showcase any previous leadership roles you've had, especially in retail. We’re looking for someone who can lead from the front, so share examples of how you’ve motivated your team and achieved great results together.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Harrods!
How to prepare for a job interview at WHSmith Travel
✨Know Your Books
As a Team Leader - Bookseller, it's crucial to have a solid understanding of the books you'll be selling. Brush up on popular titles, genres, and authors. This knowledge will not only impress your interviewers but also show that you're passionate about the role and can guide your team effectively.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you motivated your colleagues, improved customer service, or achieved business objectives. This will demonstrate your ability to inspire and engage your team at Harrods.
✨Emphasise Customer Experience
Be ready to discuss how you would create exceptional customer experiences in-store. Think of specific strategies you could implement to ensure customers feel valued and welcomed. This aligns perfectly with Harrods' commitment to world-class service.
✨Demonstrate Flexibility and Team Spirit
Harrods values flexibility and teamwork, so come prepared to discuss how you've adapted to changing situations in previous roles. Share instances where you've supported colleagues or stepped in to help out, showcasing your collaborative spirit and readiness to contribute wherever needed.