At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and smooth store operations.
- Company: Join the iconic Marks & Spencer franchise with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Fast-paced environment with potential for career advancement and a supportive team culture.
- Why this job: Be a key player in delivering a top-notch shopping experience while developing your leadership skills.
- Qualifications: Experience in retail or customer service, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and hands-on Team Leader to support the day-to-day running of our busy M&S franchise store. This is a key role within the store, responsible for leading colleagues on shift, maintaining high operational standards, delivering excellent customer service, and supporting the overall performance of the business. The successful candidate will be confident taking ownership of store operations, developing colleagues, and helping to drive commercial results.
Key Responsibilities
- Leadership & Team Development
- Lead by example and promote a positive working environment.
- Supervise colleagues throughout the trading day, ensuring tasks are completed efficiently and to a high standard.
- Provide coaching, guidance and support to team members.
- Assist with the induction and training of new colleagues.
- Support performance conversations and encourage colleague development.
- Help build a strong, engaged and customer-focused team.
- Customer Service
- Support colleagues in resolving customer queries and complaints effectively.
- Ensure customers receive a welcoming and positive shopping experience.
- Uphold M&S brand standards and values throughout the store.
- Store Operations
- Support the smooth running of daily store operations, including replenishment, merchandising and housekeeping.
- Ensure shelves are fully stocked, displays are maintained and stock is available for customers.
- Monitor product quality, availability and presentation standards.
- Support stock control procedures and minimise waste where possible.
- Assist with cash handling, store opening and closing procedures and operational checks.
- Commercial Performance
- Support the achievement of sales targets and store objectives.
- Monitor store performance and identify opportunities to improve sales, availability and productivity.
- Drive promotional activity and seasonal initiatives within the store.
- Take ownership of store standards and commercial performance during assigned shifts.
- Contribute ideas to improve operational efficiency and customer experience.
- Compliance & Store Standards
- Ensure compliance with company policies, health and safety requirements and food safety procedures.
- Maintain high standards of cleanliness, presentation and organisation throughout the store.
- Support stock accuracy, loss prevention and waste reduction initiatives.
- Ensure all operational procedures are followed consistently and correctly.
- Additional Responsibilities
- Support workforce planning and the effective deployment of colleagues across the store.
- Assist with recruitment, onboarding and colleague development activities.
- Act as a key point of contact for colleagues during shifts, making decisions and resolving issues as they arise.
- Lead the store in the absence of senior management, ensuring standards, service and operational requirements are maintained.
Skills & Experience
- Previous experience in a retail, convenience or customer-facing environment.
- Experience supervising, leading or coaching a team.
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- A proactive approach and willingness to take ownership.
- Experience within food retail or convenience retail.
- Experience managing stock, availability and merchandising standards.
- Understanding of sales performance, KPIs and commercial targets.
- Experience supporting recruitment, training or colleague development.
What We're Looking For
We're looking for someone who enjoys leading from the front, takes pride in high standards, and can motivate others to deliver a great customer experience. The ideal candidate will be dependable, commercially aware, and ready to take on increasing responsibility within the business.
Working Hours
This role requires flexibility and will include a mixture of weekdays, evenings, weekends and bank holidays.
Main - Team Leader (Marks & Spencer) in Edinburgh employer: WHSmith Travel
Marks & Spencer is an exceptional employer that fosters a vibrant and supportive work culture, where Team Leaders play a crucial role in shaping the customer experience and developing their colleagues. With a strong emphasis on leadership, employee growth opportunities, and a commitment to operational excellence, you will thrive in a dynamic environment that values your contributions and encourages professional development. Join us in our franchise store, where your efforts directly impact our success and create a welcoming atmosphere for both customers and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader (Marks & Spencer) in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marks & Spencer's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a customer issue. We want to hear about your experiences that showcase your ability to motivate others and maintain high standards.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you're looking sharp and professional. It shows that you take the role seriously and are ready to represent the M&S brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Main - Team Leader (Marks & Spencer) in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've motivated your colleagues and created a positive working environment.
Customer Service is Key:Don’t forget to mention your customer service experience! Share examples of how you've resolved queries or complaints effectively, as this is crucial for the role. We love candidates who can ensure a welcoming shopping experience.
Be Specific About Your Experience:Tailor your application by including specific examples of your previous retail or customer-facing roles. We’re looking for details on how you’ve managed stock, maintained standards, and driven sales performance.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WHSmith Travel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role at Marks & Spencer. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully supervised or coached colleagues. Highlight how you resolved conflicts or improved team performance, as this will resonate well with the interviewers.
✨Customer Service is Key
Marks & Spencer prides itself on excellent customer service, so be ready to discuss how you've handled customer queries or complaints in the past. Think of specific instances where you went above and beyond to ensure a positive shopping experience for customers, as this will showcase your commitment to the brand's values.
✨Be Ready to Discuss Commercial Awareness
Understanding sales performance and commercial targets is crucial for this role. Brush up on basic retail metrics and be prepared to discuss how you've contributed to achieving sales goals in previous positions. Showing that you can think commercially will set you apart from other candidates.
