At a Glance
- Tasks: Lead shifts, inspire your team, and create amazing customer experiences.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand with a warm, passionate team.
- Benefits: Enjoy flexible hours, employee discounts, and support for your well-being.
- Other info: Be part of an inclusive culture that celebrates diversity and collaboration.
- Why this job: Step into leadership and make a real impact in a buzzing environment.
- Qualifications: Team leadership experience and a can-do attitude are essential.
The predicted salary is between 10 - 12 € per hour.
A bit about the role
As a Barista Maestro (Shift Leader), you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day‑to‑day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do. This is a part‑time fully flexible role including evenings and weekends.
Responsibilities
- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of people’s talents – ensuring they’re in the right place to maximise sales
- Training and accrediting new baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine
- Leading the store in the manager’s absence
Qualifications
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility while on shift and support team members
- A love of turning knowledge and know‑how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action‑orientated
- Flexible approach and can‑do attitude, as each day offers exciting new challenges
Benefits & Culture
At the heart of Costa Coffee are our values. We believe in passion, warmth, trust, and courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people. At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency, and embrace differences in all that we do.
How We Reward Our Teams
In addition to your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Our Employee Assistance Programme will support you with help and guidance for your well‑being – physical, mental or financial.
Main - Team Leader in Colchester employer: WHSmith Travel
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion and teamwork thrive. As a Barista Maestro (Shift Leader), you'll enjoy flexible working hours, comprehensive benefits including employee discounts and a supportive Employee Assistance Programme, all while being part of a brand that values inclusion and personal growth. Join us in creating uplifting experiences for our customers and be part of a team that celebrates your individuality and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Main - Team Leader in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa Coffee's values and mission. This way, you can show how your passion for coffee and customer service aligns with their ethos. It’s all about making that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership experience and how you’ve inspired teams in the past. Confidence is key!
✨Tip Number 3
Be ready to share your ideas! Think about how you can contribute to the team and improve customer experiences. Whether it’s a new drink suggestion or a fun marketing idea, showing initiative can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Main - Team Leader in Colchester
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry or how you enjoy creating uplifting experiences for customers. We want to see that passion!
Highlight Your Leadership Skills:As a potential Team Leader, it's crucial to showcase your leadership experience. Talk about times you've taken charge, supported your team, or trained new members. We’re looking for someone who can inspire and motivate others!
Be Authentic and Bold:Don’t be afraid to show your true self in your application. We value authenticity and courage, so share your unique qualities and how they can contribute to our team. Remember, we want to know the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at WHSmith Travel
✨Know Your Coffee
Familiarise yourself with the different coffee types and recipes that Costa Coffee offers. Being able to discuss your favourite brews and how they can enhance customer experiences will show your passion for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight situations where you motivated colleagues or resolved conflicts, as this will demonstrate your ability to take on leadership responsibilities.
✨Emphasise Customer Service
Be ready to talk about your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to create uplifting experiences for customers, aligning with the company's values.
✨Be Flexible and Positive
Since the role requires a flexible approach, express your willingness to adapt to new challenges. A can-do attitude will resonate well with the interviewers, so come prepared to discuss how you handle unexpected situations.
