At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join a dynamic café environment with a focus on teamwork and development.
- Benefits: Enjoy competitive pay, employee discounts, and wellbeing support.
- Other info: Flexible hours and opportunities to support other stores in the area.
- Why this job: Make a real impact by creating a positive workplace culture and helping others grow.
- Qualifications: Previous leadership experience in retail or hospitality and strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Part Time Hospitality Team Leader - 12 hours per week. As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about?
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast‑paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Wellbeing Support: Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
Café - Team Leader employer: WHSmith Travel
At WHSmith, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As a Café Team Leader, you will not only lead a dedicated team in delivering outstanding customer service but also benefit from comprehensive employee development opportunities, a competitive salary, and a range of perks including discounts and wellbeing support. Join us in creating a welcoming environment where both colleagues and customers can thrive and feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Café - Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. We want to hear about your experiences, so be ready to share how you’ve inspired others and achieved results in a fast-paced environment.
✨Tip Number 3
Show off your flexibility! Be prepared to discuss how you can adapt to different situations and support other stores when needed. Highlighting your ability to jump in wherever necessary will make you stand out as a team player.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about their training and development opportunities. This shows that you’re keen on growing with the company and supporting your future colleagues in their journey too.
We think you need these skills to ace Café - Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in the past, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others!
Be Clear and Engaging:Use clear and engaging language in your application. We love a good story, so don’t hesitate to share your journey and how it aligns with our values. Remember, we’re looking for someone who can communicate effectively and build strong relationships!
Focus on Customer Service:Since this role is all about exceptional customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you create a welcoming environment and ensure everyone feels valued!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WHSmith Travel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and what they expect from a Team Leader. Brush up on your knowledge of KPIs like ATV and think about how you can apply your past leadership experiences to meet their objectives.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Share specific examples of how you've motivated your colleagues in the past, created a supportive environment, and helped them develop their skills. This will show that you can inspire others and foster a culture of learning.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences and what they love about working there. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like resolving a conflict or improving team performance. Think through some scenarios beforehand and prepare your responses, focusing on how you would lead your team to success in those situations.
