At a Glance
- Tasks: Serve delicious coffee and create amazing customer experiences in a fast-paced café environment.
- Company: Join Smith’s Family Kitchen/Costa Coffee/DMC, a community-focused café with a vibrant atmosphere.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment with great perks.
- Other info: Flexible hours, opportunities for growth, and a fun workplace culture await you!
- Why this job: Be part of a team that crafts the perfect blend and makes customers smile every day.
- Qualifications: Passion for customer service, good communication skills, and teamwork spirit.
The predicted salary is between 9.9 - 12.1 £ per hour.
As a Barista at Smith’s Family Kitchen/Costa Coffee/DMC, you’ll provide exceptional customer service and work as part of a team to deliver our fantastic store standards.
Smith’s Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced, as well as fresh baked products in store, patisserie items, hot breakfast, and lunch on the go. Smith’s Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty, and NHS discounts.
What being a Barista is all about:
- Interact with customers to understand their favourite food and beverage preferences to ensure they have the best experience on every visit.
- Deliver ‘best in town’ standards through presentation standards and availability.
- Have great product knowledge to sell and recommend our products and services to your customers.
- Proactively engage with customers to understand their needs and make recommendations.
Working as part of a winning Team:
- Pull together with other team members to adapt to a changing fast-paced environment.
What our Stores would love to see:
- A passion for providing a great customer experience by crafting great coffee with energy for that perfect blend.
- Good communication and listening skills to understand customers' needs.
- Great organisation skills plus strong attention to detail.
- Able to work as part of a team, supporting colleagues and helping to deliver daily activities.
How we reward our teams:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, cycle to work scheme, holidays (hourly paid 6.6 weeks including bank holidays), and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether it’s a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing, whether physical, mental, or financial.
Café - Sales Assistant employer: WHSmith Travel
At Smith’s Family Kitchen/Costa Coffee/DMC, we pride ourselves on being an exceptional employer that values our team members and the community we serve. Located at the Queen Elizabeth Hospital in Birmingham, we offer a vibrant work culture with a focus on employee wellbeing, competitive benefits including generous discounts, and opportunities for personal growth within a supportive team environment. Join us to craft great coffee and create memorable experiences for our customers while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Café - Sales Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WHSmith Travel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WHSmith Travel
Don't be shy about reaching out to WHSmith Travel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WHSmith Travel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WHSmith Travel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
