Job Purpose
We are looking for a friendly, enthusiastic and customer-focused Barista to join our Costa Coffee team. The successful candidate will be responsible for delivering excellent customer service, preparing high-quality coffee and beverages, maintaining cleanliness and ensuring customers enjoy a welcoming experience.
Key Responsibilities
- Welcome customers warmly and provide excellent customer service.
- Take customer orders accurately and process payments using the till system.
- Prepare and serve a variety of hot and cold drinks, including espresso-based coffees, teas and other beverages.
- Prepare and serve food items in line with company standards.
- Operate coffee machines and other equipment safely and efficiently.
- Maintain high standards of cleanliness, hygiene and food safety.
- Restock coffee, milk, cups, food and other supplies when required.
- Follow company procedures for food preparation, storage and allergen management.
- Handle customer questions, feedback and complaints professionally.
- Work effectively as part of a team to ensure smooth daily store operations.
- Support colleagues during busy periods and maintain efficient service.
- Follow health and safety policies and company standards.
Skills and Qualifications
- Excellent communication and customer service skills.
- Friendly, positive and approachable attitude.
- Good teamwork and time-management skills.
- Ability to work in a fast-paced environment.
- Attention to detail and willingness to learn.
- Basic numeracy and cash-handling skills.
- Previous barista or hospitality experience is desirable but not essential.
- Full training will be provided.
Personal Attributes
- Reliable, punctual and hardworking.
- Passionate about coffee and customer service.
- Flexible and adaptable.
- Professional appearance and positive attitude.
- Able to work independently and as part of a team.
Working Conditions
- Shift-based working, including weekends and bank holidays where required.
- Standing for extended periods.
- Working in a busy coffee shop environment.
- Flexibility to support different operational needs.
What We Offer
- Full training and development opportunities.
- Supportive team environment.
- Opportunities for career progression.
- Employee benefits in line with company policy.
Cafe - Barista in Oxford employer: WHSmith Careers
WHSmith is an excellent employer that prioritises a supportive and dynamic work culture, where teamwork and adaptability are celebrated. Employees enjoy opportunities for personal growth and development while contributing to a welcoming atmosphere that enhances the customer experience. With a focus on exceptional service and high visual merchandising standards, working at WHSmith offers a rewarding environment for those passionate about retail.
