This is a field-based role – London City, Gatwick and Luton Airport At WHSmith, our mission is simple: to enhance every journey through exceptional service, and at the heart of this are our people, customers, and partners. As a Logistics Operations Manager at WHSmith, you will play a key role in driving operational excellence, ensuring compliance, and delivering high standards across our logistics and retail operations. You will lead and develop teams to create a positive, inclusive, and high-performing culture, while driving continuous improvement, minimising shrink, and maintaining safe, efficient, and commercially successful operations. What you will be doing: Creating a positive, inclusive, and high-performing team culture by championing colleague wellbeing, engagement, collaboration, and development through coaching, feedback, and leadership. Improving skills and business performance through training, best practice, strong stakeholder relationships, and continuous improvement. Continuously improving operations by identifying skills gaps, coaching colleagues, and strengthening compliance, risk management, shrink control, logistics, and commercial decisions. Actively improving team skills and business performance through feedback, training, development, and best practice. Driving operational excellence by coaching teams to reduce shrink, improve compliance, maintain high in-store standards, and consistently deliver a safe and efficient customer environment. Building strong relationships with landlords, support teams, and stores to achieve business goals, resolve issues, improve performance, and protect the WHSmith brand. Provide independent assurance and compliance oversight through robust verification processes, audits, and reviews, proactively identifying risks, validating controls, and supporting the delivery of a safe, legal, and compliant operation. Work with operational leaders, Store Management, and support teams to review audits, create SMART action plans, and embed business standards across operations. What we are looking for: Proven experience working in retail operations or commercial management Skilled in building and managing effective cross-functional relationships across teams Proficient/Knowledgeable in Health
Logistics Operations Manager - Field Based (London City, Gatwick & LutonAirport) employer: WHSmith Careers
WHSmith is an excellent employer that prioritises a supportive and dynamic work culture, where teamwork and adaptability are celebrated. Employees enjoy opportunities for personal growth and development while contributing to a welcoming atmosphere that enhances the customer experience. With a focus on exceptional service and high visual merchandising standards, working at WHSmith offers a rewarding environment for those passionate about retail.
