WHSmith Travel is seeking a Store Operations Manager for Costa Coffee to lead store performance, drive operational excellence and deliver a superior customer experience. The role focuses on day-to-day store management to support the Multi-Site Store Manager in achieving the business trading plan.
You will shape people strategy, coach store managers, manage budgets, ensure compliance, and continuously improve the customer journey across WHSmith Travel at major locations such as airports and
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Senior Store Operations & People Leader in Birmingham employer: WHSmith Careers
WHSmith is an excellent employer that prioritises a supportive and dynamic work culture, where teamwork and adaptability are celebrated. Employees enjoy opportunities for personal growth and development while contributing to a welcoming atmosphere that enhances the customer experience. With a focus on exceptional service and high visual merchandising standards, working at WHSmith offers a rewarding environment for those passionate about retail.
