Director, Customer Account Manager
Director, Customer Account Manager

Director, Customer Account Manager

Bristol Full-Time 30000 - 70000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead client accounts, manage projects, and develop creative briefs.
  • Company: Join a vibrant creative agency in the heart of Bristol.
  • Benefits: Enjoy flexible working, 25 days holiday, bonuses, and a professional development budget.
  • Why this job: Shape the future of client services and work on exciting international campaigns.
  • Qualifications: Experience as an Account Director in a creative agency is essential.
  • Other info: This is a unique opportunity for autonomy and growth in a small team.

The predicted salary is between 30000 - 70000 £ per year.

Who+Why are delighted to be working in partnership with a small creative agency in the heart of Bristol looking for their first Client Services hire. Ideally as an established integrated Account Director you will bring ideas, strategic input around briefs, project management and client development.

This small but perfectly formed brand, advertising and marketing studio are based in central Bristol. As a guide we are looking for an Account Director with experience in:

  • Taking and shaping multiple briefs and planning projects
  • Managing creative output to ultimately wow clients
  • Hands-on input into strategically solid and creatively rich briefs for creative teams
  • Spotting opportunities to grow and develop accounts, and turn them into living briefs

If you have been working in a bigger agency setting across a range of channels and are now ready for real change, more autonomy and almost complete control and opportunity to shape and develop a client services function, this could be a great move. You will work with the creative partners in bringing integrated campaigns to life for a range of exceptional international clients. As Account Director you will also be a key part of the agency's future growth.

On offer is a salary around the £50,000 mark, 25 days holiday (plus Christmas close-down), flexible working, hybrid (central Bristol), bonus, professional development budget.

Director, Customer Account Manager employer: Who+Why

Join a vibrant and innovative creative agency in the heart of Bristol, where your expertise as a Director, Customer Account Manager will be valued and impactful. With a focus on autonomy and growth, you'll have the opportunity to shape client services while working alongside talented creative partners on exciting international campaigns. Enjoy a supportive work culture that prioritises professional development, flexible working arrangements, and a generous holiday allowance, making this an excellent place for meaningful and rewarding employment.
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Contact Detail:

Who+Why Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director, Customer Account Manager

✨Tip Number 1

Network with professionals in the creative agency sector, especially those who have experience in client services. Attend industry events or local meetups in Bristol to make connections that could lead to referrals.

✨Tip Number 2

Research the agency's previous campaigns and clients to understand their style and approach. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed client accounts and developed briefs in your previous roles. Highlight your strategic thinking and creativity to show you're a perfect fit for this position.

✨Tip Number 4

Showcase your understanding of integrated campaigns by discussing how you’ve collaborated with creative teams in the past. Emphasise your ability to bridge the gap between clients and creatives, ensuring everyone is aligned on project goals.

We think you need these skills to ace Director, Customer Account Manager

Client Relationship Management
Strategic Thinking
Project Management
Creative Brief Development
Account Growth Strategies
Communication Skills
Team Leadership
Problem-Solving Skills
Negotiation Skills
Market Research
Campaign Management
Budget Management
Adaptability
Collaboration Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Director, Customer Account Manager. Familiarise yourself with the key skills required, such as project management and client development, to tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing multiple briefs and creative outputs. Provide specific examples of how you've successfully developed client accounts and contributed to integrated campaigns.

Showcase Your Strategic Thinking: Demonstrate your ability to shape briefs and provide strategic input. Use your application to illustrate how you've previously identified opportunities for account growth and how you can bring that expertise to this new role.

Personalise Your Application: Make your application stand out by personalising it for the agency. Mention their unique qualities and how your vision aligns with their goals. This shows genuine interest and helps you connect with the hiring team.

How to prepare for a job interview at Who+Why

✨Showcase Your Strategic Thinking

As a potential Account Director, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've shaped briefs and managed projects in the past, highlighting your role in developing creative solutions that wowed clients.

✨Emphasise Client Development Skills

This role requires a strong focus on client development. Be ready to discuss specific instances where you've identified opportunities to grow accounts and how you turned those opportunities into successful projects.

✨Demonstrate Creative Collaboration

Since you'll be working closely with creative teams, it's important to show your collaborative spirit. Share experiences where you've worked alongside creatives to develop integrated campaigns, ensuring you highlight your hands-on input in crafting solid briefs.

✨Express Your Desire for Autonomy

The agency is looking for someone ready for change and autonomy. Convey your enthusiasm for taking ownership of the client services function and how you envision shaping it to drive the agency's future growth.

Director, Customer Account Manager
Who+Why
Location: Bristol
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  • Director, Customer Account Manager

    Bristol
    Full-Time
    30000 - 70000 £ / year (est.)
  • W

    Who+Why

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