Sales & Operations Executive - Wholesale Grocery

£35,000 per annum plus performance bonus and fantastic benefits. 40 hours per week across 5 days, Monday-Friday. Based onsite - BA7. Due to the location of the Estate, a driving licence is recommended for this role.

Build the operational foundations behind an exciting new grocery retail partnership and help shape the next chapter of our wholesale growth. This is an exciting opportunity to join our Wholesale team at a pivotal moment of growth. You will play a central role in launching and embedding the operational framework for a major new grocery retail partner, creating robust processes that support a seamless and successful long-term partnership.

Taking ownership of end-to-end operational activity, you will ensure orders are processed accurately, delivered on time and completed to the highest standard. You will bring internal teams, retail partners and third-party providers together, solving challenges quickly, improving ways of working and delivering an exceptional customer experience. This is more than an operational support role. You will use account insights to identify opportunities for growth, help bring new products and promotions to market and support the sales team in engaging prospective wholesale customers. Your work will directly influence the performance of this strategic retail partnership and the continued expansion of The Newt's wholesale business.

• Establish and embed effective operational processes for a major new grocery retail partnership.
• Manage the end-to-end order journey, ensuring orders are accurate, on time and proactively resolved.
• Work closely with Production and Merchandising to strengthen forecasting, maximise availability and reduce excess stock.
• Manage third-party logistics relationships, maintaining excellent service levels and driving continuous improvement.
• Lead the operational setup of new products, ensuring data, imagery and specifications are accurate and launch-ready.
• Act as the main operational contact for customers, resolving delivery, stock, quality and service issues quickly and professionally.
• Analyse account performance and identify opportunities to improve service, increase product availability and grow sales.
• Research, qualify and engage prospective wholesale customers while maintaining an accurate and well-managed CRM pipeline.

• A positive workplace environment with opportunities to develop both personally and professionally.
• Peace of mind with Employee Life Cover, providing your nominated loved one with 2x your salary.
• Support from our Employee Assistance Programme, including unlimited 24/7 remote GP appointments for you and your family.
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
• Stay in shape with complimentary use of our gym and wellbeing classes.
• Access to our Cycle to Work scheme, supporting wellbeing and sustainable commuting.
• Complimentary staff meal when onsite - crafted by our dedicated kitchen team, often featuring fresh produce from our estate.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan.
• We value your hard work and recognise your achievements through our colleague recognition programme – Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay.
• Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants.
• A team that knows how to have fun with regular team engagement activities, including Fun Squad events.
• Up to 30 days annual leave each year for our full-time team.

• Experience in operations, supply chain, customer service, account management or sales support within a customer-facing environment.
• Strong commercial awareness and the ability to recognise opportunities to grow customer accounts.
• A good understanding of stock management, forecasting and supply chain operations.
• Experience using Sage or a similar ERP or finance system, with excellent accuracy and attention to detail.
• Confidence working with customer portals, CRM systems and Microsoft Office applications.
• Strong analytical skills and the ability to turn performance data into clear actions.
• Exceptional organisation, with the ability to manage multiple priorities in a fast-moving environment.
• A calm, resilient and proactive approach, with excellent communication and relationship-building skills.

The wholesale department distributes estate-produced products from the on-site bakery, butchery, creamery and farm kitchen. The function operates across premium retail, independent trade and food service channels, with a focus on quality, brand integrity and scalable growth.

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.