Project Manager

Wholegrain has a vision of building more humane digital experiences that are designed for the people who need them and kinder to the planet. That means accelerating the shift to a greener internet by creating human‑led, low carbon websites and providing sustainable digital transformation for brands with purpose.

Although Wholegrain is based in London, and we enjoy monthly team time together there, our people are spread outside of the capital. Collectively, we work to create an inclusive and supportive environment which actively encourages ideation and innovation as well as leaving space for the team to challenge and be challenged, regardless of their background, identity or job title.

We have been certified B Corp since 2017. We offer 1% of our profit back to humanity. We are leaders in greening the web. We are a certified vegan inclusive employer. We use our business as a force for good.

About the role: We are happiest when our clients are happy, we’re doing great work we are proud of and our websites are performing to their full potential – highly performant, fully accessible and digitally sustainable. To deliver ongoing quality and great service, we rely on a team of highly organised and proactive Project Managers, with great communication skills and an ability to set clear boundaries to keep projects on track.

As a Project Manager, you will manage WordPress web design and development projects both through the initial project phase and through our vital ongoing retainer model, leaning on our wider team of specialist team members to identify the best solutions against requirements and budgets. You’ll need to be proactive, confident and friendly with our clients, have a solid understanding of the solutions we provide, and have excellent attention to detail. You will work with teams who align with our mission to use business as a force for good and play your part in accelerating the shift to an Internet that’s good for people and planet.

This role would suit someone looking for a second or third role within the agency space, looking to stretch their PM skills across a wider variation of projects and with more positively impacting clients.

Day to day responsibilities:

• Vital to the success of running a highly effective studio, is ensuring that we deliver on time and to budget, every time. Proactive management of project roadmaps and communications are key, as is knowing when to lean on the Account Manager or wider project team and when to move forward on your initiative.
• You’ll be mitigating possible derailers from the outset to provide the best possible chance of success from day one.
• You are responsible for ensuring your project objectives are being met and that means having the resource to do it. Working with the wider Client Success team, effectively planning and resourcing your projects to balance client needs against Studio capacity will be essential.
• When faced with a project challenge, respond positively and efficiently to fully understand the nature of the issue, its source and proactively work with the project team to provide options that balance the project health, client need and Wholegrain resources.
• It’s key that we keep our clients up to date regularly and effectively informed of project or retainer progress. Effective communication does not overshare but ensures that at any time a client is aware of the progress of their project.
• Set and manage clear boundaries both internally and externally, ensuring that you know the full scope of the project and can flag whether this starts to creep or you feel that it is not met.
• Build and manage effective project teams, ensuring that both internal teams and the client’s team are clear and aware of the project at hand and what is expected from them.

Wider skills and accountability:

• Honesty and integrity: Things don’t always go to plan. The key is how you respond when something goes wrong.
• Excellent communication skills: Being aware of how you communicate best and how that translates to your opposite project manager and internal teams communication needs is vital.
• Technical understanding: An understanding and enthusiasm for WordPress and its capabilities is key.
• Balance what's best for Wholegrain with what's best for our clients: Your role is pivotal in balancing resource, budget and expectations.
• Cool head under pressure: Your role is essential to managing times when things don’t go to plan.
• Independent working and team unity: You will be reliant on the wider Wholegrain team to bring our client’s websites to life.
• Passion for delivering great customer service: Understanding how client teams and organisations work is essential.

Who you will work with:

• You will sit in the Client Success team, alongside your line manager, the Delivery Lead.
• The team is led by our Client Success Director.
• You will have a support line directly into the SLT if needed.
• The day to day focus of the role will see you working with all teams within the business.
• You will get the chance to work closely with potential clients to deliver their project effectively.
• There is a small amount of solo working with the role, primarily in the administration and reporting space.

Wellness and benefits:

• 22 days holiday
• 8 bank holidays
• A 5 day shut down period over the end of the year
• Your birthday off or the Friday before if it lands on a weekend
• An ‘Impact day’ to cover life admin like a house move
• The opportunity to flex your working hours around your life and commitments by using our Flexible Working Policy
• Monthly in‑person team time at our Sustainable Ventures office in Waterloo, with travel expenses covered
• An employee led wellness package that works for you
• An annual team retreat to recharge and reconnect as a group after a successful year
• Opportunities for learning and development by attending conferences and training courses

Good to know:

• Team: Client Success, reporting to the Delivery Lead
• Term: Full time, Mon‑Fri, 9‑5 (variation work patterns considered)
• Salary: £38-£40k (full time equivalent)
• Ideal start date: September 2025
• Location: Remote with access to shared office space in London

About our recruitment process: Wholegrain is working hard to be an inclusive employer. We have an anonymous recruitment process in place so we can remove as much of our unconscious bias as possible when finding our next team member.

Our aim is to make sure that the core skills and person behind them are aligned to our values, regardless of your ethnicity, gender identity, race, age, sexual orientation, educational background social class or religion.

As part of your initial application, you will be asked to give us your name and contact details but these won’t be seen by the team completing the process.

Here’s an overview of how it works:

• Stage 01 – Screening: No need for a CV, all we ask is you answer some screening questions.
• Stage 02 – Skills task: A short task that takes no more than 2 hours is issued.
• Stage 03 – Conversation: The final stage is to talk to each other.