Senior Merchandising Support Specialist (12 month role)

Provides administrative, transactional and program execution support within the Merchandising area. Duties are varied but could include: processing invoices, making payments, researching data inconsistencies and handling ad-hoc requests. Ensures deliveries are monitored as to schedule, suitability and completion. Ensures effective planning, calendar management, company–supplier communication, and internal coordination.

Responsibilities

• Takes ownership and plays a lead role in performing promo support duties and responsibilities.
• Ensures / validates complete and accurate processing of promo files prior to submission.
• Leverages understanding of marketing and billing processes to troubleshoot discrepancies and issues with both the Marketing and Billing teams.
• Troubleshoots issues with Excel files and application anomalies.
• Runs data audits to ensure accurate data alignment.
• Contributes to improving applications used by the purchasing team.
• Maintains positive and productive working relationships with suppliers and business partners.
• Assists in report generation for recurring and ad hoc reports.
• Provides backup support for Category Managers, Merchandising Assistants, Marketing Team and other WFM Team Members.
• Prepares documentation and reports for cross-functional teams (i.e. Accounting).
• Recognizes gaps in promo processes and recommends actions to improve.
• Works with Category Merchant Team Members to ensure data and information are collected, processed and completed on time and as per requirements.
• Handles higher-level specialist activity.
• Works closely with Team Members, customers and partners to understand process-related issues and develop effective solutions.
• Responds to stakeholder inquiries by researching, addressing, and resolving identified issues.
• Researches and provides data for internal and external audits as required.
• Trains and mentors new Team Members and other specialists.

Skills

• Understands procurement and related accounting-type administrative support.
• Strong scanning and validation software abilities.
• Strong ability to use standard business software such as Word and Excel.
• Ability to perform business math.
• Proficient in data presentation including charts and pivot tables.
• Experience with data analysis tools, including MicroStrategy.
• Good math, reading, analytical, and deductive / inductive reasoning skills.
• Ability to effectively present information and respond to questions from buyers, business partners, customers, and the general public.
• Solid ability to write and proof‑read reports, business correspondence, and procedure manuals.
• Able to build win‑win partnerships with other teams at the Global and Regional level, with stores and with suppliers.
• Models excellent customer service skills.
• Able to work independently and in a group.
• Work priorities are set according to pre‑determined deadlines.
• Applies knowledge and experience to organize and complete assignments.
• Solves problems using well‑understood methods and technologies, refers complex or sensitive issues to higher levels.
• Works on assignments that are semi‑routine or moderately complex in nature, recognizing the need for occasional deviation from standard practice.
• Follows standard data and situational analysis practices and procedures.
• Evaluates and resolves issues using knowledge of what information to collect and where to find it.
• Understands the WFM organizational structure, associated hierarchy and approval levels.
• Understands the types and timing of various departmental deadlines and events.
• Understands how the specialist role contributes to and facilitates Team Member, team, leader and business success.

Education & Experience

• High school diploma and 2-4 years’ relevant experience.
• Associates degree, technical college or some college course work preferred.

The wage range for this position is £35,360.00-£60,112.00 Annual, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part‑Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).