New Store – Non-Perishable UK Retail Floor Team Member (Customer Service, Grocery, Whole Body) [...] in London

Join the Non-Perishable team at one of our two brand-new Whole Foods Market locations opening in London! Team Members will be cross-trained and work in all areas throughout the store, including cashiering/Self Check Out, online order fulfilment, food and drink production, product facing and shelf stocking. This is a part-time position with contracted hours of 16, 20, 24, or 32 hours per week.

Responsibilities

• Provide exceptional customer service and respond to customer needs in a timely, friendly, and professional manner.
• Maintain accurate pricing and signage by supporting audits of tags, signs, and scale prices.
• Rotate stock, remove out-of-date products, and stay informed about new products and their placement.
• Follow all Standards Operating Procedures (SOPs), company policies, and store guidelines.
• Participate in fiscal period and quarter end inventories.
• Communicate relevant information clearly and promptly to leadership and stay informed on store updates.
• Complete all required training and attend assigned meetings, including daily huddles.
• Maintain a positive work environment.
• Use courteous and professional phone and paging etiquette.
• Support overall store cleanliness, food safety, health and sanitation standards, and safe working practices.

Knowledge, Skills & Abilities

• Basic computer skills.
• Proactive problem-solver with excellent follow-through, listening skills, and ability to follow instructions and procedures.
• Clear and effective communication style, both written and verbal.
• Ability to build and maintain positive relationships with individuals in positions throughout various levels of the business.
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility.
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.
• Proper use of equipment, which may include but not limited to, knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store.
• Able to perform the physical requirements of the job with or without reasonable adjustments.
• Prior retail, restaurant or hospitality experience is preferred.

Physical Requirements/ Working Conditions

• Must be able to lift 22 kilograms.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 32 degrees Celsius.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

The wage range for this position is £13.85-£16.90 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).