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- Tasks: Lead customer service and e-commerce operations, ensuring a top-notch shopping experience.
- Company: Whole Foods Market is dedicated to nourishing people and the planet with quality products.
- Benefits: Enjoy competitive pay, health insurance, retirement plans, and employee discounts.
- Why this job: Join a vibrant team focused on teamwork, growth, and making a positive impact.
- Qualifications: 12+ months of retail experience required; strong interpersonal and analytical skills are a must.
- Other info: Flexible schedule needed, including nights and weekends; physical tasks involved.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service & E-Commerce Supervisor – Full Time
Join to apply for the Customer Service & E-Commerce Supervisor – Full Time role at Whole Foods Market
Customer Service & E-Commerce Supervisor – Full Time
19 hours ago Be among the first 25 applicants
Join to apply for the Customer Service & E-Commerce Supervisor – Full Time role at Whole Foods Market
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This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$16.50/hr – $30.20/hr
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
- Seeks awareness of relevant competitors and industry trends.
- Ensures an effective and efficient response to customer questions, requests, and/or concerns.
- Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains Team Member safety and security standards.
- Ensures compliance with relevant regulatory rules and standards.
- Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
- Maintains cleanliness of workspaces including staging area and coolers.
- Maintains security of equipment, e.g., MSRs, phones, currency counters.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
- Ability to perform task management, balancing dynamic customer flows.
- Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
- Excellent interpersonal, motivational, team building and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
- 12+ months retail experience
Physical Requirements/Working Conditions
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers \”Whole Benefits\”. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Customer Service & E-Commerce Supervisor - Full Time employer: Whole Foods Market
Contact Detail:
Whole Foods Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & E-Commerce Supervisor - Full Time
✨Tip Number 1
Familiarise yourself with Whole Foods Market's core values and leadership principles. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the latest trends in e-commerce and customer service within the retail sector. Being knowledgeable about industry developments will help you engage in meaningful conversations and showcase your expertise during interviews.
✨Tip Number 3
Network with current or former employees of Whole Foods Market on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Customer Service & E-Commerce Supervisor role.
✨Tip Number 4
Prepare to discuss your experience in managing teams and improving processes. Be ready to share specific examples of how you've successfully led teams in a retail environment, as this will be crucial for the supervisory aspect of the role.
We think you need these skills to ace Customer Service & E-Commerce Supervisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and e-commerce. Use keywords from the job description, such as 'team productivity', 'customer experience', and 'process improvement' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with Whole Foods Market's core values. Mention specific examples of how you've successfully managed teams or improved processes in previous roles.
Showcase Your Skills: Highlight your analytical skills and ability to manage dynamic customer flows. Provide examples of how you've used these skills to enhance team performance or customer satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Whole Foods Market
✨Showcase Your Customer Service Skills
As a Customer Service & E-Commerce Supervisor, your ability to deliver outstanding customer experiences is crucial. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your interpersonal skills and how you motivate your team to provide excellent service.
✨Demonstrate Leadership Qualities
This role involves leading and developing team members. Discuss your experience in coaching and mentoring others, and how you've fostered a positive team environment. Use examples that illustrate your ability to motivate and inspire your team to achieve high performance.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to customer service and e-commerce. Be ready to discuss how you would monitor these metrics and implement strategies for improvement. Showing that you can analyse performance data will demonstrate your analytical skills and commitment to excellence.
✨Research the Company and Industry Trends
Before the interview, take time to learn about Whole Foods Market's core values, leadership principles, and current industry trends. This knowledge will help you align your answers with the company's goals and show that you're genuinely interested in the position and the company culture.
