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- Tasks: Supervise and support Team Members for smooth store operations and customer satisfaction.
- Company: Join a dynamic retail environment focused on quality and customer delight.
- Benefits: Enjoy flexible scheduling, team training, and opportunities for growth.
- Why this job: Be part of a high-performance team that values communication and customer service.
- Qualifications: Retail experience preferred; strong communication and teamwork skills are essential.
- Other info: Must be able to lift 50 pounds and work in various conditions.
The predicted salary is between 24000 - 36000 £ per year.
Assists with supervision of Team Members as well with the day-to-day flow of assigned area. Supports Team Leadership (Retail Floor Lead or Team Leader, and Associate Retail Floor Lead or Associate Retail Floor Lead) to ensure smooth operation of the store, or assigned area, to satisfy and delight our customers.
Responsibilities:
Supervises and delegates tasks to Team Members.
Works with Team Leadership and Store Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
Assists in training of new Team Members, utilizing learning checklists and training materials.
Ensures all necessary breaks are scheduled and taken by Team Members.
Keeps Team Leadership apprised of team concerns.
Keeps Team Leadership apprised of any attendance issues or concerns.
Assists in achievement of the highest standards of retail execution.
Keeps all areas, cases and shelves clean, well-stocked and properly rotated.
Supports resolution of difficult customer situations.
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
Consistently communicates and models WFM vision and goals.
Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, sale of alcohol and restricted items, health and sanitation, and safe work practices.
Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Follows and complies, or ensures compliance, with established Cash Office and cash handling procedures, including cash handling, cash reconciliation and associated administrative responsibilities.
Knowledge, Skills, & Abilities:
Working knowledge and application of all WFM quality goals, food handling, safety, merchandising expectations, and other standards.
Strong basic math skills.
Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook and ordering systems.
Excellent communication skills and willingness to work as part of a team.
Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
Ability to meet customer service expectations and standards in all interactions with customers and Team Members.
Ability to follow directions and procedures, effective time management and organization skills.
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency and strong attention to detail.
Experience:
12+ months retail experience preferred but not required.
Physical Requirements/Working Conditions:
Must be able to lift fifty pounds.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching.
Exposure to FDA approved cleaning chemicals.
Exposure to temperatures: 90 degrees Fahrenheit.
Ability to work in a wet and cold environment.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.
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Store Support Supervisor (Customer Service, Front End Support) - Full Time employer: Whole Foods Market IP. L.P.
Contact Detail:
Whole Foods Market IP. L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Support Supervisor (Customer Service, Front End Support) - Full Time
✨Tip Number 1
Familiarize yourself with the specific customer service standards and expectations of the company. Understanding their vision and goals will help you align your responses during the interview.
✨Tip Number 2
Highlight any previous experience in retail or customer service, especially if you've had roles that involved supervising or training others. Be ready to share specific examples of how you managed team dynamics or resolved customer issues.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by preparing examples of how you've successfully handled multiple tasks or challenges at once. This will show your potential employer that you can thrive under pressure.
✨Tip Number 4
Be prepared to discuss your knowledge of safety and sanitation standards, as well as cash handling procedures. Showing that you understand these critical aspects of the role will set you apart from other candidates.
We think you need these skills to ace Store Support Supervisor (Customer Service, Front End Support) - Full Time
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store Support Supervisor position. Make sure you understand the responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous retail experience or customer service roles you've held. Mention specific examples of how you've supervised teams or handled difficult customer situations.
Showcase Your Skills: Make sure to highlight your communication skills, ability to work in a fast-paced environment, and proficiency with computer programs like Microsoft Word and Excel. These are key skills mentioned in the job description.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you're a great fit for the Store Support Supervisor position and how you can contribute to the team.
How to prepare for a job interview at Whole Foods Market IP. L.P.
✨Show Your Leadership Skills
As a Store Support Supervisor, you'll be supervising Team Members. Be prepared to discuss your previous leadership experiences and how you effectively delegated tasks in past roles.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key in this role. Share specific examples of how you've handled difficult customer situations and what strategies you used to ensure a positive outcome.
✨Highlight Your Training Experience
Since training new Team Members is part of the job, talk about any experience you have in training or mentoring others. Discuss how you approach building a high-performance team.
✨Be Ready for Situational Questions
Expect questions that assess your ability to manage a fast-paced environment. Prepare to discuss how you prioritize tasks and manage time effectively while ensuring compliance with safety and sanitation standards.
