New Store - UK Non-Perishable Retail Floor Lead - St. James, London - Opening Summer 2026

Responsibilities:

• Support the Small Format Store Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues.
• Hold Team Members accountable for delivering outstanding customer service.
• Build a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
• Make hiring and separation decisions.
• Accountable for monitoring and achieving sales, purchasing, and labour targets.
• Maintain proper product assortment, merchandising, and inventory control.
• Set and achieve the highest standards of retail execution.
• Foster and encourage a positive environment of outstanding teamwork, mutual respect and exceptional morale.
• Regularly inspect the store to ensure compliance with all programs, rules and standards.
• Maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions.
• Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimises turnover.
• Provide timely, thorough, and thoughtful performance evaluations.
• Consistently communicate and model WFM vision and goals.

Knowledge, Skills & Abilities:

• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Food safety certification. If not currently certified, will commit to completing certification within 6 months.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability and managing inventory.
• Demonstrated decision-making ability, leadership skills and ability to prioritise and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Desired Work Experiences:

• 24+ months retail experience including 12+ months of team leadership experience.

Physical Requirements/Working Conditions:

• Must be able to lift fifty pounds.
• In an 8‑hour workday: standing/walking 6‑8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90°F.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends and holidays as needed.

Compensation and Benefits:

• Wage range: £41,600.00‑£54,080.00 Annual.
• Whole Foods Market offers Whole Benefits, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programmes and other perks. Eligibility is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on location, length of service and job type.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.