New Store - Non-Perishable (Customer Service, Grocery, Whole Body) UK Retail Floor Team Member [...] in City of Westminster

Will be cross-trained and work in all areas throughout the store, including cashiering/Self Check Out, online order fulfilment, food and drink production, product facing and shelf stocking.

Responsibilities

• Provide exceptional customer service and address the needs of customers in a timely and effective manner.
• Support the auditing of store tags, signs, and scale prices to confirm tag/signage/price accuracy.
• Rotate products and remove out-of-date products.
• Be aware of new products and their placement.
• Support the highest retail standards being met.
• Follow all Standards Operating Procedures (SOPs).
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Stay informed on all company and store level information from leadership.
• Complete all required training on time.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance.
• Follow established food safety, organic guidelines, and procedures.
• Attend all meetings as assigned by Leadership, including daily huddles.

Knowledge, Skills & Abilities

• Basic computer skills.
• Proactive problem-solver with excellent follow-through, listening skills, and ability to follow instructions and procedures.
• Clear and effective communication style, both written and verbal.
• Ability to build and maintain positive relationships with individuals in positions throughout various levels of the business.
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility.
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.
• Proper use of equipment, which may include but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler (must be 18 years of age or older) and all other equipment used during preparation and clean up within department and store.
• Able to perform the physical requirements of the job with or without reasonable adjustments.

Desired Work Experiences

• Prior retail, restaurant or hospitality experience is preferred.

Physical Requirements / Working Conditions

• Must be able to lift fifty pounds.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Additional Information

The wage range for this position is £13.85-£16.90 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.