At a Glance
- Tasks: Ensure safety and security while managing entry and monitoring behaviour in a lively venue.
- Company: Join a vibrant late-night venue with a focus on customer safety and enjoyment.
- Benefits: Earn £14.00-£16.30 per hour, enjoy company events and employee discounts.
- Other info: Work in a fast-paced, dynamic setting with flexible hours and great team support.
- Why this job: Be the frontline hero ensuring a fun and safe environment for everyone.
- Qualifications: Must have a valid SIA Door Supervisor Licence and excellent communication skills.
The predicted salary is between 14 - 16 £ per hour.
To ensure the safety and security of customers, staff and the premises while supporting the venue's licensing objectives. Door Supervisors are responsible for controlling entry, monitoring behaviour, preventing crime and disorder and responding professionally to incidents in a late-night environment.
Key Responsibilities
- Control entry and exit to the premises in accordance with venue policy and capacity limits.
- Monitor customer behaviour inside and outside the venue to prevent crime, disorder and anti-social behaviour.
- Carry out regular patrols of internal and external areas, including smoking and queuing areas.
- Respond promptly and professionally to incidents, conflicts, or emergencies, using conflict management techniques.
- Liaise with emergency services and venue management when required.
Licensing & Compliance
- Enforce Challenge 25 and refuse entry or service where appropriate.
- Support the venue's licensing objectives, including prevention of crime and disorder and public safety.
- Complete incident logs, refusal registers and other required documentation accurately.
- Work in accordance with SIA legislation, licensing conditions and venue policies.
Customer Interaction
- Provide a professional, polite and approachable presence at all times.
- Manage queues calmly and efficiently, ensuring customer safety and a positive first impression of the venue.
- Deal with customer queries, complaints, or refusals in a calm and respectful manner.
Teamwork & Communication
- Work closely with bar staff, management and other Door Supervisors to maintain a safe environment.
- Communicate clearly with the Duty Manager or DPS regarding incidents or concerns.
- Attend briefings and follow shift instructions and risk assessments.
Essential
- Valid SIA Door Supervisor Licence.
- Excellent communication and conflict management skills.
- Professional appearance and calm demeanour under pressure.
- Ability to work late nights, weekends and early-morning finishes.
- Ability to make your own way home following late finishes.
Desirable
- Previous experience in a nightclub or late-night venue.
- First Aid qualification (or willingness to undertake training).
- Knowledge of local licensing conditions and venue policies.
Working Conditions
- Late-night and early-morning shifts.
- Prolonged periods of standing and working outdoors in all weather conditions.
- Fast-paced, high-pressure environment.
Pay: £14.00-£16.30 per hour
Expected hours: 5 – 20 per week
Benefits: Company events, Employee discount
Work Location: In person
Door Supervisor in Manchester employer: WHLN Limited
As a Door Supervisor with us, you will be part of a dynamic team dedicated to ensuring the safety and enjoyment of our customers in a vibrant late-night environment. We pride ourselves on fostering a supportive work culture that values professionalism and teamwork, offering opportunities for personal growth and development through training and company events. With competitive pay and employee discounts, we provide a rewarding experience for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Door Supervisor in Manchester
✨Tip Number 1
Get to know the venue before you apply! Visit it a few times, observe how the staff interact with customers, and understand the vibe. This will help you tailor your approach when you get in touch.
✨Tip Number 2
Network like a pro! Chat with current or former staff if you can. They might give you insider tips on what the venue looks for in a Door Supervisor, plus it shows you're genuinely interested.
✨Tip Number 3
When you get an interview, be ready to showcase your conflict management skills. Share specific examples of how you've handled tough situations in the past. It’s all about showing you can keep things calm under pressure!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from our platform, and it gives you a better chance to stand out. Plus, it’s super easy to navigate!
We think you need these skills to ace Door Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your excellent communication and conflict management skills in your application. We want to see how you can handle tough situations with a calm demeanour, especially in a late-night environment.
Be Professional:Your appearance matters! Present yourself professionally in your written application. This sets the tone for how we perceive you as a potential Door Supervisor who will represent our venue.
Know the Venue:Familiarise yourself with local licensing conditions and venue policies. Mentioning this knowledge in your application shows us that you're serious about supporting our licensing objectives and keeping everyone safe.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WHLN Limited
✨Know Your Licensing Basics
Familiarise yourself with the key licensing objectives and SIA legislation relevant to the role. Being able to discuss these topics confidently will show that you understand the responsibilities of a Door Supervisor and are serious about maintaining safety and compliance.
✨Showcase Your Conflict Management Skills
Prepare examples from your past experiences where you've successfully managed conflicts or difficult situations. This could be from previous jobs or even personal experiences. Highlighting your ability to stay calm under pressure will resonate well with interviewers.
✨Dress the Part
Make sure you present yourself professionally for the interview. A smart appearance not only reflects your understanding of the role but also sets a positive first impression. Remember, as a Door Supervisor, you'll need to look approachable yet authoritative.
✨Ask Insightful Questions
Prepare some thoughtful questions about the venue's policies, team dynamics, or how they handle specific incidents. This shows your genuine interest in the role and helps you gauge if the venue aligns with your values and work style.
