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For Companies At a Glance
- Tasks: Provide top-notch IT support for users, both remotely and onsite in London.
- Company: Dynamic Managed IT Services Provider with a focus on customer satisfaction.
- Benefits: Hybrid working model, comprehensive training, and clear progression opportunities.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: At least 1 year of experience in an MSP setting and strong troubleshooting skills.
- Other info: Exciting opportunity to grow in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A Managed IT Services Provider is seeking a customer-focused 1st Line Support Technician to provide IT support for end users both remotely and onsite. This role, based in the UK, requires at least 1 year's experience in an MSP setting.
Key responsibilities include:
- Logging support tickets
- Troubleshooting hardware and software issues
- Attending client sites in London weekly
The position offers a hybrid working model and comprehensive training with progression opportunities.
First Line IT Support Technician - Hybrid, London Onsite employer: WhizzIT - Managed IT Services (MSP) & IT Support
Contact Detail:
WhizzIT - Managed IT Services (MSP) & IT Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Technician - Hybrid, London Onsite
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific hardware or software issues and be ready to share your thought process.
✨Tip Number 3
Show off your customer service skills! Remember, as a 1st Line Support Technician, you’ll be the face of the company. Practice explaining technical issues in simple terms to demonstrate your communication prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace First Line IT Support Technician - Hybrid, London Onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP setting and showcases your customer-focused approach. We want to see how your skills align with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved hardware and software issues in the past. We’re looking for problem solvers, so share those stories that demonstrate your technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at WhizzIT - Managed IT Services (MSP) & IT Support
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals, especially around troubleshooting hardware and software issues. Be ready to discuss common problems you've solved in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with MSP Operations
Since the role is within a Managed IT Services Provider, it’s crucial to understand how MSPs operate. Research their ticketing systems and support processes, and be prepared to explain how you would handle support tickets efficiently.
✨Showcase Your Customer Service Skills
As a 1st Line Support Technician, you'll be the first point of contact for clients. Highlight any previous experience where you’ve provided excellent customer service, and think of examples that demonstrate your ability to communicate clearly and effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the tools they use. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
