At a Glance
- Tasks: Manage donations and data processing to support young wheelchair users.
- Company: Join Whizz Kidz, the leading charity for young wheelchair users in the UK.
- Benefits: Generous holiday, healthcare cash plan, pension contributions, and wellbeing days.
- Other info: Flexible hybrid working and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference by empowering young people and championing exceptional supporter care.
- Qualifications: Strong attention to detail, digital skills, and a passion for supporter advocacy.
The predicted salary is between 30000 - 40000 € per year.
Permanent / Full-time (35 hours per week) - open to discussing reduced hours. Hybrid working with 2 days per week from the London Bridge office. Closing date: 28th May at 23:59.
As Supporter Care Assistant, you will play a central role in ensuring every donation to Whizz Kidz is processed accurately, efficiently and with great care.
Whizz Kidz is the UK’s leading charity for young wheelchair users (9 months - 25 years old), empowering young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.
Our vision: A society in which every young wheelchair user is mobile, enabled and included.
Our values: We are young people focused, ambitious, collaborative and inclusive.
Job summary: You will manage income and data processing through Microsoft Dynamics, maintaining high quality, reliable information that underpins our fundraising activity, financial reporting and supporter care. Working closely with the Finance Team, you will contribute to timely and accurate income reconciliations and the smooth running of all supporter related financial processes including ensuring that all donations are thanked efficiently. In addition to these duties, you will play a vital role in championing exceptional supporter care across the organisation.
You will act as a strong advocate for supporters, ensuring their needs, experiences and feedback help improve processes. You will champion our Supporter Promise and help us uphold the Fundraising Regulator’s Code of Fundraising practice, ensuring all communications, interactions and data practices reflect the highest standards of transparency, honesty, fairness and respect. Through this, you will help embed a culture of supporter centric working across the team, ensuring every supporter receives a positive, warm and respectful experience whenever they engage with Whizz Kidz.
The person: You’ll be highly organised, with excellent attention to detail and a passion for accuracy. You’ll be proactive and able to work independently, managing your workload effectively and meeting deadlines. You’ll have a sharp eye for inconsistencies, confidence in handling data, and the initiative to suggest improvements where needed. You’ll also bring a strong commitment to outstanding supporter care, ensuring every supporter feels valued and appreciated.
Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.
Person specification:
- Skills and knowledge: Strong digital competence, including MS Office (especially Excel) and confidence using online platforms. Excellent Excel skills including data entry, validation and reporting. Basic understanding of GDPR, data protection and Gift Aid. Exceptional accuracy and attention to detail. Strong time‑management skills and ability to work independently. An awareness of the Fundraising Regulator’s Code of Fundraising Practice and Supporter Promise. Ability to communicate with supporters in a warm, clear and person‑centred manner.
- Experience: Experience working collaboratively as part of a team. Experience completing computer‑based administrative tasks, including data entry. Experience using CRM systems or fundraising databases, especially Microsoft Dynamics. Experience as a Supporter Care Administrator or in a supporter/customer‑facing administrative role, ideally within a charity environment. Experience delivering high‑quality supporter or customer care, including handling sensitive enquiries.
- Personal qualities: Meticulous, accurate and methodical, with a natural eye for detail. Warm, empathetic communicator with a commitment to providing outstanding supporter care. Highly organised, proactive and able to work independently with minimal supervision. Self‑motivated, solution‑focused and keen to improve systems and processes. Passionate about advocating for supporters and continuously improving the supporter experience.
A few perks: The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards.
Annual leave: 25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).
Christmas closure: In addition to annual leave, employees get three days of paid Christmas leave.
Pension: Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.
Simply health: Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.
Season ticket loan: An interest free loan of up to £5,000 following the successful completion of the Probationary Period.
To apply please visit our website via the Apply Button. We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.
Supporter Care Assistant in London employer: Whizz Kidz
Whizz Kidz is an exceptional employer that prioritises the wellbeing of its employees while making a meaningful impact in the lives of young wheelchair users. With a supportive work culture that values collaboration and inclusivity, employees benefit from generous holiday entitlements, a comprehensive healthcare cash plan, and opportunities for professional growth. Located in the vibrant London Bridge area, Whizz Kidz offers a hybrid working model, allowing for flexibility and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Assistant in London
✨Tip Number 1
Get to know Whizz Kidz! Research their mission and values so you can show genuine enthusiasm during your interview. We want to see that you’re not just looking for any job, but that you’re passionate about supporting young wheelchair users.
✨Tip Number 2
Practice your communication skills! As a Supporter Care Assistant, you'll need to connect with supporters in a warm and clear manner. Try role-playing common scenarios with a friend to boost your confidence and ensure you come across as approachable.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed data or improved processes in previous roles. We love seeing candidates who can demonstrate their attention to detail and proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Supporter Care Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Supporter Care Assistant role. We want to see your passion for supporter care and how you can contribute to our mission at Whizz Kidz.
Show Off Your Attention to Detail:Since accuracy is key in this role, don’t shy away from showcasing your meticulous nature. Use examples from your past experiences where your attention to detail made a difference, especially in data handling or supporter interactions.
Be Person-Centred:Remember, this role is all about the supporters! Use warm and clear language in your application to demonstrate your commitment to providing outstanding supporter care. We want to know how you can make every supporter feel valued.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Whizz Kidz
✨Know Your Stuff
Before the interview, make sure you understand Whizz Kidz's mission and values. Familiarise yourself with their work supporting young wheelchair users and how your role as a Supporter Care Assistant fits into that. This will show your genuine interest and commitment to their cause.
✨Showcase Your Skills
Highlight your experience with Microsoft Dynamics and Excel during the interview. Be ready to discuss specific examples of how you've managed data accurately and efficiently in previous roles. This will demonstrate your technical competence and attention to detail, which are crucial for this position.
✨Emphasise Supporter Care
Prepare to talk about your approach to supporter care. Share examples of how you've gone above and beyond to ensure supporters feel valued and appreciated. This aligns perfectly with Whizz Kidz's focus on exceptional supporter experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about how the team collaborates to improve processes or how they measure success in supporter care. This shows your proactive attitude and eagerness to contribute positively to the organisation.
