Social Media & Content Manager

Whizz Kidz is seeking an experienced, creative and strategic Social Media & Content Manager to lead our content and digital storytelling

• Hybrid working with 2 days per week from the London Bridge office
• Hours
• Full-time (35 hours per week)
• Term
• Permanent
• Whizz Kidz: The facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here tochange that.

As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

Job summary

Whizz Kidz is seeking an experienced, creative and strategic Social Media & Content Manager to lead our content and digital storytelling across all channels.

This role combines hands‑on content creation with strategic oversight, giving you ownership of how Whizz Kidz tells its story to inspire, engage and mobilise audiences.

You will manage the development and delivery of multimedia content - from video, photography and graphics to written storytelling - while leading our social media strategy, and website content.

You will work closely with teams across the organisation to identify, capture and amplify stories of young wheelchair users, fundraisers, and supporters in a compelling, accessible and inclusive way.

This is a role for a creative, proactive professional who thrives both in strategic planning and hands‑on content production, and who can lead by example to inspire colleagues and contributors alike.

The person

You are a creative storyteller with a proven ability to turn real-life experiences into engaging, impactful content.

You have excellent writing and editorial skills and a natural talent for uncovering and amplifying the voices of young wheelchair users, families, fundraisers, and supporters.

You are experienced in managing and growing social media channels, with a strong understanding of what makes content resonate across platforms.

You are equally comfortable leading the strategy and mentoring others as you are getting hands‑on with multimedia content - filming, editing, photographing, and designing posts that capture attention and inspire action.

You thrive in a fast‑moving, collaborative environment, balancing strategic thinking with practical delivery.

You are passionate about digital storytelling for social impact, proactive in spotting opportunities, and driven to create content that both reflects Whizz Kidz values and delivers measurable engagement and results.

• Key accountabilities
• Content creation (hands‑on focus)
• Produce and edit high-quality multimedia content, including video, photography, graphics, and written stories for social media, website, email and campaigns.
• Capture and tell authentic stories of young wheelchair users, families, fundraisers, and partners.
• Ensure content is inclusive, accessible, on‑brand, and optimised for each platform.
• Lead content planning for campaigns, events, and organisational priorities.
• Content strategy and leadership
• Develop and oversee the content strategy across all digital channels, aligned with organisational and team goals.
• Set creative standards, tone of voice, and quality benchmarks for content produced across the organisation.
• Mentor, guide, and support colleagues involved in content creation, fostering a culture of storytelling excellence.
• Evaluate content performance and recommend new approaches, trends, and platforms
• Social media and digital channels
• Own the social media strategy and day‑to‑day management across Instagram, Facebook, Linked In, and emerging platforms.
• Plan and maintain content calendars, ensuring a consistent flow of engaging posts, stories, and reels.
• Monitor, analyse, and report on social media performance, using insights to optimise content and engagement.
• Stay up to date with digital trends and best practices to keep Whizz Kidz content fresh and impactful.
• Website and digital storytelling
• Produce, edit, and maintain content for the Whizz Kidz website, including news stories, impact features, and campaign pages.
• Ensure content across digital and print channels is accurate, consistent, and engaging.
• Work collaboratively with teams to refresh and improve content across the organization.
• PR and media support
• Support the Senior PR and Communications Manager with media activities, providing content expertise and ensuring all communications are on‑brand, inclusive, and impactful.
• Work collaboratively with teams across the organisation to source stories, assets, and insights for campaigns, social media, and wider communications initiatives.
• The post holder will also
• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Exceptional storytelling, copywriting, and editorial skills.
• Strong multimedia production skills, including video, photography, and graphic content creation.
• Strategic thinking with the ability to plan, lead, and execute content across multiple channels.
• Strong organisational and project management skills, capable of balancing creative and operational demands.
• Understanding of digital communications trends and social media best practices.
• Ability to mentor, guide, and influence colleagues on content creation and storytelling

Experience

• Significant experience creating and managing digital content for social media and websites.
• Experience developing and delivering a content strategy with measurable outcomes.
• Hands‑on experience producing multimedia content, including video, photography, and graphics.
• Experience in leading or mentoring colleagues in content creation is highly desirable.
• Experience working in a charity or purpose‑driven organisation is beneficial.
• Alignment with Whizz Kidz values: young people focused, ambitious, inclusive, collaborative.
• Passionate about social impact and amplifying the voices of young wheelchair users.
• Creative, proactive, and solutions‑focused.
• Comfortable balancing leadership responsibilities with hands‑on execution.
• Enthusiastic about experimenting with new content formats and platforms.
• A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long‑service awards.

We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro‑rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out.

Contributions of 5% gross salary made by both Whizz Kidz and employees.

We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Please note: only candidates successful in obtaining an interview will be contacted.

We are committed to achieving equal opportunities in employment.

Please let us know whether you require any reasonable adjustments for application or interview.

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